Senior Director, Technical Program Management

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category : Program & Project Management About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Overview As the Senior Director of Technical Program Management for Commerce Cloud you will be at the helm of the world’s #1 AI CRM. You aren’t just managing schedules; you are the strategic engine driving the execution of Agentforce Commerce Cloud. You will lead a high-performing team of TPMs to deliver cross-functional initiatives that merge human ingenuity with AI agents to redefine the commerce lifecycle. This is a high-visibility leadership role requiring a blend of deep technical fluency, operational rigor, and the executive presence to navigate C-suite priorities. You will bridge the gap between bold vision and flawless execution, ensuring Salesforce remains the leader in the agentic enterprise shift. Key Responsibilities Strategic Operating Model: Define and evolve the Commerce Cloud operating model. Align vision, business goals, and resource allocation across global engineering and product cohorts. Executive Stewardship: Serve as a trusted advisor to C-suite and EVP/SVP-level stakeholders, providing data-driven insights to influence strategic decision-making and risk mitigation. Operational Excellence: Drive high-cadence forums and Deep Dive reviews to unblock technical hurdles, streamline advance release planning, and ensure business-critical milestones are met. Organizational Transformation: Act as a catalyst for change within Product & Technology, fostering a culture of Beginner’s Mind innovation while maintaining the rigor of a world-class SaaS delivery engine. Portfolio Governance: Oversee the end-to-end lifecycle of the Agentforce Commerce Cloud portfolio, ensuring complex dependencies across scrum teams and divisions are seamlessly integrated. People Leadership: Recruit, mentor, and elevate a world-class team of TPMs, scaling their impact and aligning their growth with Salesforce’s long-term AI strategy. About You Great Manager: You have a well established record of building and growing teams and managing leaders at the Sr Director level and being able to navigate personnel issues. The Bridge Builder: You possess a rare ability to translate complex technical roadmaps into business value for non-technical stakeholders. Grace Under Pressure: You lead with composure in high-stakes environments, leaning on a sense of humor and a solution-oriented mindset. The Innovator: You don't just optimize the world as it is; you have a knack for architecting "what could be" in the realm of AI and automation. Qualifications 10-15+ years of professional experience leading large-scale enterprise product programs in a fast-paced environment. 5+ years of people management experience at the Director level or above, with a proven track record of building high-output teams. Deep SaaS Expertise: Comprehensive understanding of the SaaS business model and Agile/Scrum software development lifecycles (SDLC) at massive scale. Executive Presence: Exceptional communication skills with the ability to drive consensus across a global, matrixed organization. Education: Bachelor’s degree in Engineering, Computer Science, or a related technical field. Master’s or MBA preferred. Preferred Attributes NPI Mastery: Familiarity with New Product Introduction (NPI) and Go-To-Market (GTM) motions. AI Fluency: Foundational knowledge or training in AI frameworks and their application in enterprise software. Certified Leadership: Professional Agile Scrum certifications (CSP-SM or CSP-PO). Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Recruiting Process Disclosure Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to the use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that is inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Know your rights: workplace discrimination is illegal. Compensation and Benefits In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $191,100 - $320,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $228,600 - $348,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. #J-18808-Ljbffr salesforce.com, inc.