Insurance Customer Service Specialist

Description The incumbent is responsible for all aspects of closing and managing a portfolio of moderate to high lead agent, bilateral, and member syndicated transactions (inclusive of all business lines).The position supports the strategic goals of credit management through loan distribution, and the incumbent will have responsibility for managing the reputation and operational risk associated with these transactions.Incumbent will negotiate loan agreements; communicate with investors, business partners and counsel; enforce risk controls; maintain data governance and comply with appropriate policies, procedures, laws and regulations. Incumbent will onboard and fund complex transactions within the loan accounting system. Responsibilities Perform a qualitative review of syndicated loan agreements and related documents for compliance with the loan approval, adherence to policies and regulations and to mitigate operational and reputation risk. Effectively manage, as Administrative Agent, the investors by ensuring timely, proper and effective communication utilizing market standard processes (SyndTrak, etc) Book, fund and manage distribution of assigned transactions within the Bank’s loan accounting and/or loan trading systems. Ensure the highest-level data quality, including all financial data, for assigned portfolio. Interact with all Business Lines to provide seamless execution of closings Build relationships with internal and external customers, legal counsel, and vendors Qualifications 3+ years of experience in the closing and/or administration of moderately complex commercial transactions Working knowledge of the closing and administrative needs associated with complex transactions Proven success in all facets of the syndicated loan process, including operational, systems, financial, regulatory, accounting and customer service. Detailed oriented to maintain high degree of accuracy in execution and data quality Comprehensive analytical ability to facilitate complex problem resolution Well-developed written and verbal communication skills Adept at PC and mainframe applications 2+ years of end-to-end booking experience within the LoanIQ system preferred Education:Bachelor’s degree preferred Hours and Schedule: Hours:40 Schedule:Monday-Friday 8-5 Pay Transparency The salary range for this position is $26.92 - $36.53 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. #J-18808-Ljbffr