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Guest Service Agent

Legacy Ventures Management

Atlanta, GA
Summary : Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay.

Key Responsibilities:
  • Greet and register guests, assign rooms, and process payments
  • Handle reservations, incoming calls, messages, and guest inquiries
  • Provide local area information and assist with dining, transportation, and tour arrangements
  • Maintain accurate guest records and perform shift reports
  • Ensure all guest requests are addressed promptly and courteously
  • Promote hotel services using suggestive selling to maximize revenue
  • Follow service standards, dress code, and safety procedures
  • Assist with front desk operations, including PBX and reservationist duties as needed
  • Create a welcoming environment through professional communication and attention to detail
Apply
Vacancy posted 3 days ago
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