SYSTEMS PROGRAMMING CONSULTANT - 60057211

Requisition No: 883987

Agency: Children and Families

Working Title: SYSTEMS PROGRAMMING CONSULTANT - 60057211

Pay Plan: Career Service

Position Number: 60057211

Salary: $65,000 - $75,000

Posting Closing Date: 09/23/2026

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This is an Interal Opportunity

The Office of Information Technology Services is seeking a detail-oriented Systems Programming Consultant to join our team. Serving in a Project Management type role, the analyst collaborates with the Economic Self-Sufficiency Services (ESS) Program Office and System Integrator teams to support IT project and change management activities.

This includes working with the Program office to determine enhancement prioritization, working with the IT and System Integrator teams to ensure proper project coordination, including but not limited to implementation and release readiness, stakeholder communication, risk and issue identification, and project status reporting.

The position also serves as a liaison between ESS and IT to support effective communication, timely decision-making, accountability for project commitments, and the successful implementation and ongoing support of supported systems.

Additionally, the analyst may at times evaluate business processes and system performance to identify risks, inefficiencies, and opportunities for improvement. Working closely with stakeholders, technical teams, and vendors, the analyst supports solution design, implementation, testing, deployment, and post-production support activities.

The position monitors system reports and reported issues to ensure they are reviewed, prioritized, and escalated appropriately. The analyst maintains open communication with management regarding project status, testing progress, requirements changes, defect trends, risks, and recommended solutions. The position may also develop and monitor performance and quality metrics to support system readiness and continuous improvement initiatives.

The incumbent contributes to the achievement of operational objectives by ensuring project deliverables align with business needs, quality expectations, compliance requirements, and customer service standards. Through business analysis, requirements management, testing, collaboration, defect management, and process improvement, the analyst supports reliable system performance and the delivery of effective business solutions.

This position is located at DCF Headquarters in Tallahassee in the Office of Information Technology Services (OITS). The position is full-time, in-person.

EXAMPLES OF WORK: (Note: The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

• Assist with change and enhancement request processes. Includes logging and tracking change and enhancement requests, validating them with the program office and participating in meetings with program representatives to prioritize requests.

• Coordinate project activities across technical teams, ESS, and other internal and external stakeholders as needed to support timely decision-making and successful implementation.

• Build and maintain change management plans for each release that includes rationale, changes to applications, readiness assessment, etc.
• Support system implementation and release activities, including readiness assessments, stakeholder coordination, testing, deployment planning, communications, and post-implementation follow-up.
• Assist ESS product owners for functional enhancement initiatives for all ACCESS Applications. Assists with testing and production support as necessary.

• Provide superior customer service while managing relationships with end users, business area leaders, partners and vendors to ensure deliverables exceed expectations.

• Prepare and presents project status, accomplishments, risks, issues, decisions, and recommendations to management and executive leadership.
• Track tasks and progress towards completion using defined project management tools and processes.

KNOWLEDGE, SKILLS, AND ABILITIES, including utilization of equipment, required for the position :

• Knowledge of the software development life cycle (SDLC) and Agile methodologies.
• Knowledge of information technology project management principles and practices, including project coordination, risk and issue management, change management, implementation and release readiness, and status reporting.
• Strong verbal and written communication skills with the ability to effectively communicate with program, technical, management, vendor, and other stakeholders
• Skilled in facilitating stakeholder discussions, documenting decisions and action items, monitoring project commitments, and promoting timely follow-through Ability to plan, organize and coordinate work assignments, communicate technical information effectively, establish and maintain effective working relationships with others.
• Ability to identify, analyze, and communicate project risks, issues, dependencies, impacts, and potential resolutions; ability to evaluate business needs and proposed system changes to identify gaps, impacts, and appropriate next steps
• Ability to exercise sound judgment, think strategically, manage competing priorities, and work independently

REQUIREMENTS:

• Bachelor’s degree in business administration, information technology, or a related field or 5+ years of experience in an IT Project related role.
• Strong analytical skills, excellent communication and interpersonal skills, proficiency in quality assurance methodologies, and familiarity with the software development life cycle (SDLC) and Agile methodologies.
• Experience using DevOps, Jira or other project management tools.

Responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must be verifiable on the Candidate Profile and resume (if one is attached). Putting “see resume” does not substitute for completing all sections of the Candidate Profile. Candidates with incomplete candidate profiles may not receive employment consideration.

PREFERENCES:

Preference will be given to candidates who have 5+ years of progressively responsible information systems experience.

Preference will be given to candidates who have Knowledge of public assistance programs such as Medicaid, SNAP, and TCA.

SPECIAL NOTES

Only US citizens and lawfully authorized alien workers will be hired.

Selective Service : All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website:

Florida Retirement System (FRS) : If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you may be required to repay all benefits received depending upon the date of your retirement.

Veteran’s Preference : Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees also are subject to background re-screening at least every five (5) years. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on aiapply.co). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.