Case Manager, 50 Penn

ESESSENTIAL DUTIES AND RESPONSIBILITIESUnder the general supervision of the Supportive Housing Programs Supervisor, the Case Manager at 50 Penn Apartments is responsible for providing ongoing support services for frail elderly tenants exiting shelters into permanent affordable housing. Additionally, the Case Manager will connect tenants to the health and community building services that ensure they can age safely in their homes and communities. Specific duties and responsibilities include:Actively coordinate day-to-day on-site services for tenants on their caseload and ensure all service provision is representative of RiseBoro’s missionEnsure tenancy of each resident through eviction prevention services, provide tenant/landlord mediation and advocacy when necessary, and work with the property management team to complete annual recertification paperworkComplete needs assessments and develop ongoing, individualized tenant, goal-based service plans for all tenants; review service plans periodically and document the successful completion of tasks and objectivesAssess tenant’s potential barriers to maintaining stable housing and provide coaching, support, and referrals to improve housing retention, stability, quality of life, and self-sufficiency i.e. support with budgeting life skills, tenancy, and communication skills, etc.Identify strategies to address any short-term or chronic issues, such as substance use or mental illness, which might compromise service plan goals and trigger a relapse into homelessnessProvide ongoing optimal case management, timely assistance and advocacy, information and referrals to community services including supportive counseling and crisis intervention, and other Identified support as neededAssist tenants with identifying additional benefits for which they may qualify and facilitate application to said benefits, conducting advocacy as neededAssist tenants in developing informal support networks with other tenants by facilitating opportunities for tenant engagement through educational workshops and social activities including birthday parties and holiday celebrations; provide translation during workshop presentations as neededEducate residents on the available on-site services and other community resourcesPrepare and maintain up-to-date resident files including records, personal and eligibility information, services provided, outcomes, and all relevant correspondenceEnsure timely documentation of all interactions with tenants and instances of service provision in the program’s case notes databaseMaintain regular contact with tenants through monitoring services including home visits, telephone calls, and periodic inspections with property management staffWork with community partners to ensure residents can age in place, including coordination of home care services and proper discharge planning from inpatient facilitiesCommunicate with on-site property management and maintenance staff on resident issues and obtain records of resident incidents and hospitalizations that take place during off-work hoursTrack tenant health outcomes i.e. hospitalizations reasons and frequency; assist residents with establishing a health action plan based on recommendations from their medical provider to create a cohesive continuum of healthcareAssist tenants in securing transportation for medical appointments and community resources; accompany tenants to appointments when appropriate or based on needCoordinate with the Supervisor and Program Director to issue bi-annual resident satisfaction surveys to assess needs and interestsOther related duties based on the needs of the programCOMPETENCIESDemonstrated knowledge of case management required; housing program case management preferredExcellent verbal and written communication skillsExcellent organizational skills and strong attention to detailExcellent time management skills with the ability to multitask and prioritize workflowExcellent interpersonal and customer service skillsA self-starter with the ability to work independently with minimal supervision and collaboratively a teamAbility to show genuine interest in the care and well-being of older adultsAbility to provide quality services with compassion, patience, and empathyAbility to be flexible in scheduling/staffing needs, for the provision of optimal client careAbility to maintain confidentiality at all timesAbility to think creatively and problem-solveAbility to professionally represent RiseBoro with clients, visitors, co-workers, and volunteersBilingual English/Spanish; ability to speak, read, and write in Spanish preferredProficient in Microsoft Office Suite, particularly Word, and ExcelCommitment to RiseBoro’s mission, vision, and valuesAbility to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communitiesDemonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)EDUCATION AND EXPERIENCEBachelor’s degree preferred and a minimum of two (2) years of case management experience strongly preferred; housing case management experience a plusAssociate degree and a minimum of four (4) years of case management experience required; housing case management experience a plusIt is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department. #J-18808-Ljbffr RiseBoro Community Partnership