Desktop Support Technician
$20 - $25 per hourInsight Global
Job Description
A healthcare provider in the Sugar Land, TX area is looking for a Desktop Support Technician to join their team. This person's day will consist of 70% ticket support: resolving 10-30 tickets a day, monitoring ticket que, etc. They will work with their lead on a day to day basis to help resolve any fires and manage expectations from their customers. 30% other duties such as reimaging Windows machines, assistance with the upgrade and break/fix repair. This position is looking to pay between $20-$25/hr.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
2-5 years of experience as a Desktop Support Technician
Hands on field technical support
Experience reimaging Windows machines
Expert in troubleshooting outlook applications
Experience working with a ticketing system to resolve a technical issues
Customer centric, can-do attitude
Excellent customer service skills, professionalism, and high character Hands on experience going through a Windows migration
CompTIA A+ certification
Experience with ServiceNow
Any prior hands on Mac support experience
Experience working with O365
Healthcare background
$23 - $28 per hour
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