Client Success Partner

Client Success Partner

Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago's local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something and Fooda was born. Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly. Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Position Overview

As a Client Success Partner, you will oversee Fooda's restaurant network & client partnerships in the Flex market. Your role will be pivotal in ensuring that Fooda's restaurant partners are high-quality, reliable, and go above and beyond to service our clients and their employees.

What You'll Be Doing:

• Serve as the primary point of contact for Fooda's Popup and catering restaurant network in the Flex market.
• On-board, train, and launch new restaurants.
• Assist in managing daily operations, addressing on-site issues, coordinating menu updates, and resolving billing questions.
• Ensure restaurant partners consistently meet Fooda's expectations and adhere to standard operating procedures
• Cultivate and maintain strong relationships with each restaurant partner
• Engage in regular local travel to visit our restaurant partners and client sites.
• Provide performance insights to your team and contribute to determining optimal schedules for our clients.
• Serve as the primary day-to-day client contact, ensuring proactive communication, issue resolution, and high satisfaction.
• Lead the planning and execution of Client Business Reviews

Who You Are:

• You have 46 years of experience in account management, client operations, or multi-location support ideally in a service, hospitality, or tech-enabled environment
• You are organized and care about getting the details right. Type-A personality is a plus!
• You have strong communication skills and are comfortable giving direction.
• You are optimistic in the face of problems and know that you're capable of finding solutions.
• You are savvy with technology and will be comfortable in a fast-paced startup.
• Experience working with restauranteurs preferred, but not necessary.

What We'll Hook You Up With:

• Competitive market salary and stock options based on experience
• Comprehensive health, dental and vision insurance plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company-issued laptop
• Daily subsidized lunch program (ours!)
• A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis. No recruiters please

The salary range for this role is between $60,000-$70,000 and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.