Pool Service Technician II

Job Description

Job Description

Location: Queenstown, MD
Schedule: Full-Time | Monday–Friday
Department: Service

Are you ready to take ownership of your own service route and build a long-term career in the pool industry?

Coastal Pools is one of the region's premier custom pool builders, proudly recognized as the 2025 Best of Annapolis & Eastern Shore . We build incredible backyards, deliver exceptional customer service, and invest in the people who help make it happen.

We're looking for an experienced Pool Service Technician II to independently service residential pools and spas while delivering the high-quality workmanship and customer service Coastal Pools is known for.

As a Pool Service Technician II, you'll manage your own daily service route while maintaining pools, troubleshooting equipment, and providing exceptional customer service.

Responsibilities include:

• Perform routine pool and spa maintenance including skimming, brushing, vacuuming, filter cleaning, and basket maintenance.
• Test, balance, and adjust pool water chemistry safely and accurately.
• Complete seasonal pool openings, closings, and post-renovation startups.
• Inspect and troubleshoot pumps, filters, heaters, automation systems, valves, and timers.
• Perform minor equipment repairs, including seals, O-rings, baskets, and valve adjustments.
• Identify equipment concerns and communicate larger repair needs to the Service Manager.
• Maintain accurate service reports, water chemistry readings, photographs, and customer notes in our CRM.
• Provide professional, courteous customer service while educating homeowners on their pool systems.
• Maintain a clean, organized service vehicle and follow all company safety and chemical handling procedures.

• Minimum one year of pool service experience or equivalent knowledge and skills.
• Ability to independently manage a daily service route.
• Strong understanding of pool water chemistry and equipment.
• Mechanical aptitude with the ability to troubleshoot common pool equipment issues.
• Excellent communication and customer service skills.
• Strong attention to detail and accurate documentation.
• Dependable, self-motivated, and able to work independently.
• Valid Maryland driver's license.

• Certified Pool & Spa Operator (CPO) certification or willingness to obtain within your first year.
• Pentair University training.
• OSHA 10 Certification.
• CPR & First Aid Certification.
• NPC Startup Certification.

We're committed to developing our technicians and promoting from within. Level II technicians receive continued training, certifications, and opportunities to advance into senior technician and leadership roles.

We offer:

• Competitive pay based on experience
• Health, dental, and vision insurance
• Retirement benefits
• Paid Time Off after 90 days (accrual system)
• Up to 15 days PTO
• Eight paid holidays
• Ongoing technical training and certification opportunities
• Company-provided tools and equipment
• Career advancement opportunities
• Stable, year-round employment
• Supportive team environment

If you enjoy solving problems, working outdoors, and taking pride in delivering outstanding service, this is an opportunity to grow your career with one of the region's most respected pool companies. You'll have the independence to run your own route while continuing to develop your technical skills and build lasting relationships with customers.

Join Coastal Pools and help us deliver exceptional pool care and customer experiences every day.