Digital Operations Collaboration Associate- Customer Experience (CX ) Transformation Team

Join a center-led Customer Experience (CX) transformation team shaping omni-channel experiences by identifying friction, aligning partners, and scaling what works. Bring an interest in communications and analytics to help accelerate smarter, more seamless customer journeys. As a Digital Operations Collaboration Associate within the CX transformation team, you will support driving omni-channel initiatives that integrate digital solutions with Consumer & Community Banking (CCB) Operations. You will play a key role in enhancing customer experiences, improving operational efficiencies, and supporting the development of industry-leading customer journeys. You will also be collaborating with cross‑functional teams, tracking key success metrics, and internal communications across the organization. Job Responsibilities Assist in developing and executing strategies to integrate digital solutions with CCB Operations, focusing on reducing friction and enhancing customer journeys Work closely with various teams to identify, prioritize, and operationalize initiatives that drive efficiency and improve customer experience Coordinate regular communication updates to key stakeholders and partner teams Prepare and deliver executive-level presentations and reports that communicate key insights, project updates, and strategic recommendations to senior leadership Track, analyze, and report on key success metrics, providing actionable insights to inform strategic decisions Champion a culture of innovation, collaboration, and data‑driven decision‑making within the team and across partner groups Required Qualifications, Capabilities, and Skills 2+ years of experience in digital operations, strategy, marketing, communications, or a related field Strong analytical and problem‑solving skills, with the ability to translate data into actionable insights Excellent written and verbal communication skills, with experience developing marketing materials and executive presentations Proven ability to collaborate effectively in a matrixed organization and manage multiple projects simultaneously High attention to detail and organizational skills High School Diploma/GED Preferred Qualifications, Capabilities, and Skills Experience in financial services or a similar industry Experience supporting or presenting to executive leadership Benefits We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity and Accommodation Statement We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans #J-18808-Ljbffr TwinThread