Community Association Management Trainer and Compliance Coordinator

Coaching And Compliance Coordinator

Location: Celebration, FL

Reports To: Director of Coaching and Compliance

Job Overview: The Coaching and Compliance Coordinator is a key member of the Coaching and Compliance team, providing administrative, organizational, and operational support for training, professional development, compliance initiatives, and departmental projects. This position assists with maintaining records, coordinating programs and events, tracking compliance-related activities, preparing reports, and supporting the development of training materials and standard operating procedures. The Coaching and Compliance Coordinator works closely with the Director of Coaching and Compliance and cross-functional teams to promote consistency, accountability, and operational excellence throughout the organization. This role requires strong organizational skills, attention to detail, technical proficiency, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Coaching and Professional Development:
• Assist with onboarding activities for new Community Association Managers (CAMs), Assistant Managers, Receptionists, Customer Success Specialists, and other team members.
• Coordinate training sessions, meetings, webinars, and professional development events.
• Assist with the preparation of training materials, presentations, handouts, and supporting documentation.
• Maintain training records and track completion of required onboarding and development activities.
• Assist with Managers' Meetings, leadership development programs, and company-wide training initiatives.
• Act as a resource for resolving challenges related to community association management.
• Conduct regular check-ins to monitor progress and identify development opportunities.
• Compliance and Administrative Support:
• Assist with audits, reviews, and compliance initiatives by gathering information, maintaining documentation, and tracking action items.
• Monitor compliance-related deadlines and follow up with departments as needed.
• Maintain compliance logs, databases, spreadsheets, and reporting tools.
• Assist with policy, procedure, and SOP documentation.
• Support operational improvement initiatives and workflow implementation projects.
• Reporting and Data Management:
• Compile, organize, and distribute reports and metrics.
• Perform data reviews and quality assurance checks to ensure accuracy and consistency.
• Maintain departmental records, files, and documentation in accordance with company standards.
• Assist with data entry, record maintenance, and system updates.
• Technology and Project Support:
• Support technology implementation projects and process improvement efforts.
• Assist with maintaining departmental resources within SharePoint, OneDrive, and other company systems.
• Utilize technology and AI tools to improve efficiency and support departmental objectives.
• General Administrative Support:
• Attend meetings and training events as required.
• Perform additional related duties as assigned.

Required Qualifications:

• Minimum of 2-3 years of experience in the community association management industry.
• Minimum of 2-3 years of administration, training, compliance, project coordination, or related experience.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Ability to work independently while maintaining a high level of accuracy and professionalism.

Preferred Qualifications:

• Active Florida Community Association Manager (CAM) license.
• Experience with Vantaca property management software.
• Experience creating presentations, training materials, and procedural documentation.
• Experience with Canva or similar design platforms.
• Prior experience in training, coaching, or compliance roles.
• Familiarity with artificial intelligence (AI) tools and workplace technology solutions.