Emergency Financial Rep II - FT Evenings

Job Description

Performs all tasks related to registering in the emergency room, which includes meeting our timeliness requirements, obeying safety regulations, and calculating upfront collections with co-pays, and co-insurance in an efficient, accurate and hospitable manner to ensure that patient, physician, and hospital needs are met. "Serves as a role model" within the department and throughout the organization, always ensuring patients are first. Required to continue to develop in registration skills by learning the fundamental requirements and expectations of the financial counselor and lead role along with the various other jobs within Patient Access. The ER Financial Rep II will continue to enhance their registration knowledge along with the fundamental financial counseling skills required and expected of the Emergency Financial Representative II role, which is inclusive of the diverse financial programs offered at PIH Health

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women's health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation's top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

SPECIFIC SKILLS NEEDED

• Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
• Demonstrates diligence; Good English speaking, spelling, reading, and Mathematical skills required
• Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor
• Strong computer skills and knowledge in Word, Excel, and ability to maneuver through multiple screens in a timely manner
• Medical terminology knowledge
• Insurance knowledge
• Ability to multi- task in a fast and high-pressured environment
• Stringent adherence to all HIPAA and EMTALA laws
• Strong analytical skills, problem solving. The ability to act and decide accordingly.
• Excellent organizational and strong interpersonal skills
• Excellent Customer service and phone skills with a background in the medical industry
• Demonstrates a supportive team environment

Required Experience

Required:

• Two (2) years' experience in a high-volume healthcare facility or medical office setting with strong computer and customer service experience
• High school graduate or equivalent
• Complete HPE comprehensive training program
• Strong typing skills forty and up wpm
• LA City Fire Card within 6 months of employment (PHGSH Only)

Preferred:

• Medical terminology strongly


• Insurance and billing experience