Hospitality and Events - Manager

Experience a 45X+ award-winning culture!

Embarkers enjoy:

• Work-life integration: We encourage our team to balance work with personal life. 95% of our employees feel they can take time off when necessary
• Growth and development: We offer continuous learning opportunities, including CPE credits and coaching, to support our employees' professional growth and ensure they execute excellently for clients
• Award-winning culture: Recognized for our outstanding workplace environment, we prioritize the happiness and well-being of our team

Embark isn't your ordinary consulting firm. We're committed to cultivating a workplace where everyone can thrive-where happiness is at the core of our success. Where Happy Works. Our team is dedicated to solving complex problems for finance, accounting, HR, and technology leaders with forward-thinking solutions and unparalleled hospitality. Here are a few reasons why 93% of Embarkers agree that we offer special and unique benefits:

• Unlimited PTO: Enjoy unlimited PTO to recharge and pursue your passions
• Comprehensive healthcare: 100% paid premiums for you and your family
• Whole human growth: $150 monthly stipend for holistic development
• Career advancement: Access to CPE credits, learning platforms, coaching, and professional development
• Financial support: Up to 3% 401(k) matching and financial advisory services
• Team and community engagement: Monthly social events within your market, charitable matching, and great people!

About the role
As Hospitality Manager, you'll report to the Director of Hospitality and own Embark's external client experience - anchored in events and measured through NPS. Embark events are anything but ordinary. From a multi-day executive retreat in Virginia's Blue Ridge Mountains to carefully curated client dinners, every event we produce is designed with intention. You'll be the one translating that intention into execution - with a sharp eye for detail and an instinct for the hospitality touches that make people feel genuinely taken care of. Beyond the events themselves, you'll own the client NPS process - closing the loop on feedback, tracking satisfaction trends, and making sure every experience we create is deepening relationships and building the kind of client loyalty that drives Embark's growth.

This role is hands-on and high-visibility. You'll work closely with Sales, Marketing, and senior leadership, and you'll travel to bring events to life in person. The back half of the year is our busiest season on the road, so flexibility and a love of live execution are a must.

What you'll be doing
Event planning and execution

• Own the full lifecycle of external client events - from logistics and planning through on-site execution and post-event follow-up
• Lead event logistics including venue sourcing, vendor management, catering, A/V, registration, materials, and shipping
• Build and manage event timelines, run-of-show documents, budgets, and post-event expense reports
• Coordinate with vendors and internal stakeholders to ensure on-brand delivery
• Travel to events as needed; the second half of the year carries the highest travel demand

Standards and operations

• Operationalize Embark's hospitality vision - defined in partnership with the Director of Hospitality - into repeatable playbooks, checklists, and processes
• Own and manage the client NPS process end-to-end - from survey deployment and response tracking to synthesizing insights and driving action
• Track and report on event outcomes - feedback, satisfaction, NPS trends, and influenced ROI - to raise the bar on how Embark shows up for clients and demonstrate the business value events bring to Embark's growth
• Build service recovery protocols for when things don't go as planned; close the loop quickly and constructively

Team and cross-functional leadership

• Partner with Sales and Marketing to align event strategy with business priorities and client relationships
• Lead by example - bringing clarity, warmth, and a genuine "how can I help" attitude to every interaction in a way that makes the hospitality team a go-to resource across the firm
• Facilitate event recaps, communicate priorities, and deliver clear updates and recommendations to the Director of Hospitality
• Support and develop junior team members, helping them grow into the same clarity, warmth, and hospitality instincts the team is known for

To be a great fit, you'll have

• 3+ years in an events or hospitality role with end-to-end ownership of event planning and execution
• A bachelor's degree in Hospitality, Marketing, Communications, Business, or a related field (or equivalent experience)
• Proven ability to manage timelines, vendors, and budgets across multiple events simultaneously
• Strong cross-functional collaboration skills and the confidence to work with Sales teams and senior leaders
• Excellent written and verbal communication; you represent Embark warmly and with sound judgment
• Experience building scalable processes - playbooks, templates, and checklists that make the next event easier than the last
• Ability to track and synthesize event outcomes and NPS data into clear insights that inform decisions and demonstrate business impact
• Proficiency with modern tools (Google Workspace, Slack) and openness to leveraging AI to work smarter
• Willingness and enthusiasm to travel; flexibility for higher travel volume in Q3 and Q4
• Ability to jump in and do what it takes on-site, including occasional lifting up to ~30 lbs
• An entrepreneurial spirit - you thrive in a fast-moving environment and don't wait to be told what to do

In closing...

If this role sounds exciting, apply and let's start the conversation!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Upon offer of employment, employees will be asked to submit to a background check and drug screen. Dependent on ongoing client requirements, employees may also be asked to submit to a drug screening and background check throughout employment.