Mortgage Loan Partner 2 - Pre-Approval Specialist

Job Description

Job Description

Mortgage Loan Partner 2 (LP2) Preapproval Specialist: Loan Officer Assistant

We are seeking a driven and detail-oriented Loan Partner 2 (LP2) to manage borrower prequalification, pre-approvals, and pipeline execution for a high-performing mortgage team. The LP2 plays a critical role in ensuring loans are structured properly, communicated clearly, and closed on time.

This role works closely with the Loan Officer, borrowers, processors, underwriters, and third-party partners to maintain 95%+ on-time closings while delivering a concierge-level borrower and referral partner experience. 

Compensation- $65,000 - $75,000 yearly with potential for per-file bonus based on performance and team structure

$65,000 - $75,000 yearly + potential bonus

3+ Core Duties + Key Measurements

Prequalify :

• Serve as an available resource for referral partners
• Engage in soft qualification conversations to help assess general borrower readiness and scenario viability
• Answer referral partner questions such as:
• Condo warrantability, Bank statement, borrower scenarios, recasting, and general loan structure questions
• Communicate effectively with all referral partners (Realtors, financial advisors, builders, and other partners) using clear, accurate, and compliant language

Pre-Approve

• Accurately pre-approve qualified borrowers
• Prepare payment and scenario requests
• Proactively engage pre-approved buyers
• Communicate effectively with referral partners

Pipeline Management

• Onboard all new contracts for rate lock consultation
• Submit applications for processing for disclosures
• Execute borrower updates, pre-closing, and funding calls
• Ensure 95%+ of loans close on time
• Resolve 95%+ of loan issues prior to LO escalation

Essential Duties of This Position

Prequalify

• Act as an available resource for referral partners when the Loan Officer is unavailable
• Engage in soft qualification conversations to assess general borrower readiness and overall scenario viability
• Respond to referral partner questions related to:
• Condo warrantability
• Bank statement borrower scenarios
• Recasting and general loan structure questions
• Communicate clearly, accurately, and compliantly with all referral partners, including Realtors, financial advisors, builders, and other strategic partners

Pre-Approve

• Communicate approval terms clearly to borrowers. Issue supplemental pre-approval documentation
• Notify Realtors immediately after issuing approvals
• Expedite rush pre-approval requests
• Flag red flags to the LO or Team Captain
• Dedicate weekly time to proactive pre-approval outreach

Pipeline

• Perform daily pipeline “gauge checks”
• Attend pipeline meetings and milestone reviews
• Deliver consistent borrower and Realtor updates
• Review Closing Disclosures for accuracy
• Conduct pre-closing and congratulatory funding calls
• Provide post-closing support and urgent after-hours assistance

Additional Expectations :

• Maintain high professionalism in all written and verbal communication
• Act as a concierge between borrowers and business partners
• Consistently exceed borrower and referral partner expectations

• Active NMLS license is required
• Minimum 5 years of mortgage loan officer assistant, processing, underwriting, or origination experience
• Proficient in DU/DO, LP, and investor guidelines
• Experience with major LOS platforms
• Strong verbal and written communication skills
• Excellent organization, prioritization, and time management
• Ability to collaborate across departments
• Completion of regulatory and compliance training 

The focus of Zenith Home Loans is not to become the biggest mortgage company, where you are just a number, but to build the best mortgage company for our employees, clients, and industry partners.

With a strong belief in the American dream of homeownership, Zenith provides the necessary resources and tools to make purchasing a home an exciting and proud time in a person’s life.

We are in love with the American Dream of homeownership. We are in love with the work we do, the families we do it for, and the people we get to work with every day. Our goal is to look back at our careers and say with pride, “We helped families achieve their dreams!”

The Zenith Core Focus

Our purpose is to have a profound and positive impact on people’s lives, starting with the people that work here, the families we serve, and the partners that we work with.

Our mission is to build an enduring world-class mortgage banking company.

Our niche is to always deliver on time, under budget, with no surprises.