Technical Service Specialist (Water)

Technical Service Specialist (Water)

The primary purpose of this position is to provide technical service support for wastewater treatment applications for new and existing customers. This includes troubleshooting, problem-solving, and field testing of new products, application concepts, and equipment.

Primary Responsibilities:

• Maintain wastewater treatment business at existing customer accounts.
• Assist in closing new business opportunities identified by sales representatives.
• Install, maintain, and troubleshoot feed systems, including metering pumps and polymer dilution systems.
• Proactively identify, qualify, and close opportunities that support Hydrite's long-term growth and market presence.
• Conduct plant surveys and utilize available tools and resources to develop best-in-class treatment solutions and chemical programs.
• Effectively manage time and territory to maximize customer support and business development activities.
• Prepare timely chemical treatment proposals, recommendations, and service reports.
• Ensure proper care and use of company vehicles, equipment, and other company property.
• Provide technical support for utility systems, including boilers and cooling towers.
• Maintain adequate inventories of chemical samples, testing supplies, and service equipment.
• Provide field support and technical expertise to the Hydrite sales organization.

Reporting Structure

• This position reports to the Sales Manager- Water.

Preferred Experience

• Minimum of 3-5 years field experience in wastewater treatment
• Bachelors degree highly preferred.
• Must be technically competent in wastewater treatment applications
• Must possess strong problem solving, troubleshooting and "people" skills
• Must have communication and interpersonal skills, along with the ability to read, write, and speak English.
• Must possess a valid driver's license with an acceptable driving record.

Physical Requirements

• Position requires extensive travel and frequent overnight stays.
• Driving or riding in an automobile or aircraft for 3 to 6 hours at a time.
• Standing for extended periods of 3 to 4 hours.
• Ability to lift 45 pounds and carry at least 20-30 feet.
• Frequent 12-16 hour work days may be required as a result of travel and customer commitments.
• Ability to bend, stoop, twist, bend, reach and climb stairs occasionally.
• Ability to type on a computer for 2 to 3 hours daily.
• Ability to work in conditions with unpleasant odors and surroundings.
• Able to work in environment where temperatures exceed 110 Fahrenheit.
• Must be able to work outside in extreme heat and cold temperatures

Additional Benefits

Benefits and perks include 401k and profit sharing, medical/dental/vision/life insurance, paid time off, tuition reimbursement, adoption assistance, legal services insurance, scholarship awards for children of employees, summer picnic, community giving events, free family wellness coaching including nutritionist and fitness coach.