IT Support Specialist

What we are looking for Join Civis Analytics as an IT Support Specialist and immerse yourself in a cloud-first technology environment. We're seeking a passionate individual to address tier one and tier two technical issues, collaborating directly with employees across all departments. Your role will involve innovating our support infrastructure, providing exemplary customer service, and honing tier two ticket level skills with the opportunity to advance to tier three. If you're ready to make a significant impact in a dynamic setting, apply now to take your career to the next level at Civis! Responsibilities Manage the internal IT support ticket queue, serving as the first point of contact for employees' IT needs Administer software-as-a-service applications (Google Workspace, Atlassian Confluence and Jira, Github, LastPass Okta, Salesforce, Slack, etc.) Manage MacBooks using mobile device management software like Iru (formerly Kandji) Support LAN/WAN, printers, AV, and VoIP equipment in Chicago office as needed Run technical on-boarding sessions for new employees Maintain and improve on company’s internal knowledge base Play a key role in enforcing our data security policies and supporting our compliance and audit standards (e.g., SOC2, FedRAMP, etc.) Minimum Qualifications 2+ years of IT support experience with an emphasis on Mac OS X support Experience managing MacBooks using MDM Excellent customer service skills Experience providing oversight and operational management for critical IT tools Experience with a support ticketing system Understanding of IT and security best practices LAN/WAN troubleshooting experience On-site and remote support experience Understanding of desktop automation concepts Preferred Qualifications Experience with AI tools (Claude, ChatGPT, Gemini, etc.) Experience with Google Apps Familiarity with a mainstream scripting language (bash, python, perl, etc.) Vendor management and software license management experience Experience supporting a software-as-a-service business Vaccination Policy All employees either must be fully vaccinated against COVID-19, initiate vaccination before your start date, or file an exemption request prior to start date per company policy for review. Benefits Salary: $50,000-53,000 The opportunity to be part of a growing tech startup focused on solving interesting and meaningful problems, invested in internal promotion, and committed to fostering a diverse, equal and inclusive workplace. Competitive benefits, including unlimited PTO, 401K match with immediate vesting, health, dental, and vision benefits, fully paid parental leave, commuter benefits, and pet insurance. EEO Statement Civis embraces the individuality of our employees and we celebrate each other's differences. Our products, services, and culture benefit from and thrive on the unique perspectives brought by each person in our Civis community. We're proud to be an equal opportunity workplace, and we are committed to equal employment opportunity regardless of race, age, sex, color, ancestry, religion, national origin, sexual orientation, gender identity, citizenship, marital status, disability, or Veteran status. If you have a disability or special need that requires accommodation, please contact View email address on click.appcast.io In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

EEO IS THE LAW

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