Mental Health Case Manager - ICMS

Join Alcott: Make a Difference

Alcott, a leading nonprofit agency dedicated to providing vital mental health and supportive housing services to low-income adults across Los Angeles County, is seeking a compassionate and mission-driven Case Manager to join our Intensive Case Management Services (ICMS) team. If you are passionate about supporting individuals experiencing homelessness, thrive in field-based work, and are committed to advancing housing stability and wellness for vulnerable Angelenos, this is your opportunity to make a direct impact on our community. Come help us deliver high-quality, person-centered services that embody Alcott's mission and values.

Job Title: Case Manager – ICMS Department: Intensive Case Management Services Reports To: Program Manager FLSA Status: Non-Exempt Work Setting: On-Site (Field-Based Across Los Angeles County) Salary Range: $24.00 – $26.00 per hour, DOE

The Impact You'll Make As an ICMS Case Manager, you will provide intensive, field-based services to individuals experiencing homelessness who are navigating complex mental health, medical, and substance use needs. You will conduct outreach, build trusting relationships, support clients through the housing process, and coordinate services critical to long-term stability and recovery.

Outreach, Engagement, and Housing Support • Conduct persistent, trauma-informed outreach to individuals experiencing homelessness. • Build rapport to support trust, stabilization, and engagement in services. • Assess client needs, barriers, functional impairments, and strengths to support individualized service planning. • Collect and compile all documentation required for subsidized housing applications, including identification, income verification, benefits information, and clinical documentation. • Assist clients in completing all required housing forms and processes. • Provide direct housing navigation, identify available units, communicate with property managers, and accompany clients to housing appointments.

Service Linkage, Coordination, and Advocacy • Ensure linkage to mental health care, psychiatric services, therapy, primary care, and substance use treatment. • Coordinate care with multidisciplinary teams, shelters, hospitals, landlords, and DHS partners. • Support clients in accessing public benefits, legal services, and community resources. • Provide transportation to appointments when indicated. • Assist clients in maintaining housing stability and preventing eviction.

Case Management, Crisis Response, and Documentation • Provide crisis intervention, safety planning, and suicide risk assessment as needed. • Deliver ongoing tenancy support to promote long-term housing retention. • Document all services accurately and promptly in the electronic health record in accordance with agency and DHS requirements. • Participate in team meetings, trainings, case consultations, and quality assurance activities.

Your Qualifications Education and Experience • Must have at least one (1) year of experience working with homeless individuals and have a social work or mental health–related bachelor's degree or have a minimum of two (2) years of experience providing direct mental health services and ICMS PSH. • Must have experience working with participants with mental illness, chronic medical conditions, and substance use disorders. • Must have expertise in chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, landlord/tenant rights, and eviction prevention. • Ability to perform necessary computer functions for electronic health record documentation.

Requirements • Valid California driver license, clean driving record, and insurability under Alcott's auto liability policy. • Live Scan fingerprint clearance required. • Employee must maintain driving eligibility throughout employment.

Preferred • Experience collaborating with multidisciplinary teams. • Bilingual in English and Spanish.

Why Join Alcott? Alcott is a compassionate, mission-driven organization making a real difference in the lives of vulnerable Angelenos. When you join our team, you become part of a community committed to stability, recovery, and social justice.

• Meaningful Work: Help clients achieve recovery, stability, and independence. • Supportive Team: Work alongside skilled professionals who value empathy, integrity, and collaboration. • Outstanding Benefits: Enjoy 100% employer-paid Medical and Dental coverage (employee only, with family and PPO options available at an additional cost), a 403(b)-retirement plan with a 6% employer match, paid vacation and sick time. • Professional Growth: Receive supervision and ongoing training opportunities to support your path toward licensure and career advancement.

Alcott is an Equal Opportunity Employer and supports the Americans with Disabilities Act. We adhere to the Fair Chance to Compete for Jobs Act of 2019.