Aquatics Experience Lead

Job Description

Job Description

Aquatics Experience LeadAbout DiventuresAt Diventures, safety is our number one priority and fun is our number one goal. We are in the relationship business, committed to creating positive, personalized experiences for every customer we serve. The Aquatics Experience Lead plays a vital role in delivering exceptional swim experiences while supporting the daily operations of our aquatics programming.Position SummaryThe Aquatics Experience Lead contributes to the success of Diventures by building lasting relationships with customers through high-touch, high-communication service while providing day-to-day supervision of aquatic programming. This role schedules Swim Teachers, Deck Managers, and Lifeguards, supports enrollment efforts, and serves as a primary point of contact for families in person, by phone, and via email.This leader helps ensure every guest receives a welcoming, organized, and safe experience from their first interaction through ongoing participation.Key ResponsibilitiesCustomer Experience & LeadershipDevelop and maintain positive, meaningful customer relationships through exceptional service.Set the standard for attitude and performance to be emulated by teammates.Positively greet families and direct them to their Swim Teacher and station.Introduce customers to Diventures through store tours and trial swim lessons.Follow up with web leads, social inquiries, absent students, and interest lists via phone or email.Demonstrate comprehensive knowledge of Diventures offerings and swim programming.Program OperationsProvide daily supervision of aquatic programming and execute the Swim Passport when applicable.Schedule Swim Teachers, Deck Managers, and Lifeguards to support customer acquisition, conversion, and retention.Partner with managers to optimize pool and classroom utilization.Ensure required paperwork is completed accurately for program participation.Step in as Deck Manager or Swim Teacher when needed.Training & Team SupportTrain new team members using Diventures Way Training.Engage cross-functionally with teammates across swim, retail, scuba, and service channels.Utilize store communication tools to keep team members informed.Standards & ProfessionalismMaintain a professional appearance and uphold Diventures standards of conduct.Take pride in facility cleanliness and organization.Operate with integrity while modeling Diventures core principles.What Makes You Successful in This RoleStrong attention to detail and organizational skillsEngaging communicator across in-person, phone, and email channelsCustomer-service mindsetInitiative and problem-solving abilityLeadership presence and sound time managementRequired QualificationsActive SSI Swim Teacher Certification (all levels)Deck Manager CertificationLifeguard CertificationCertified Pool OperatorCompletion of Diventures Way and JackRabbit training (position-specific)Swim product knowledge trainingWhy Join Diventures?Be part of a mission-driven organization focused on safety, fun, and relationshipsOpportunity to lead within a growing aquatics programMake a meaningful impact on families and swimmers in your communityWork alongside a collaborative, service-oriented team