Senior Program Manager

Senior Program Manager

Location: USA CA Los Angeles Full Part/Time: Full time Job Req: RQ224885 Type of Requisition: Regular Public Trust/Other Required: NACI (T1) Job Family: Program Delivery and Execution

GDIT is seeking a Senior Program Manager to support our NASA Business Area in driving the successful pursuit and execution of key initiatives across our growing NASA portfolio. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. The Senior Program Manager will provide significant contributions to a comprehensive solution that will integrate and manage a 24x7 Service Desk, advanced AI enabled tools, efficient on-site deskside support, PC as a Service hardware model, and complementary engineering, cybersecurity, and IT Service Management (ITSM) development resources.

As a Program Manager supporting this opportunity, you will support our internal customer and team, offering thought leadership, reasonable counsel, and operational discipline. In this position, you will also support GDIT's account management for NASA with a specific focus on business growth, customer relationship management, and service delivery. This position will provide expertise in ensuring the solutions and execution are strategic in future enterprise IT service delivery, as well as applying best industry best practices in planning, implementation, and innovation.

The successful candidate will be an experienced Senior Program Manager with prior support to NASA combined with a long track record of successfully managing projects with similar operations scope. The candidate must demonstrate success in effective supervision of personnel, positive customer relationships, and excellence in service delivery driving innovation and customer experience. Outstanding written and verbal communication skills are essential in this role that requires the ability to successfully juggle priorities in a fast-paced environment with multiple concurrent work streams.

In this Program Manager role, you will be responsible for executing GDIT's strategic initiatives and ensuring compliance with Federal, and NASA requirements. This position requires a highly motivated and experienced leader who can navigate complex challenges, execute tasks with precision, and foster trust-based relationships with both internal and customer stakeholders.

Responsibilities include:

• Build and nurture trust with customers by delivering consistent, high-quality results and maintaining open communication.
• Set realistic expectations and establish transparent lines of communication with all stakeholders.
• Act as a key point of contact for both internal teams and the customer, ensuring alignment on all project goals and deliverables.

Strategic Leadership

• Execute GDIT's strategic imperatives, focusing on NASA standards and the NASA Community.
• Demonstrate a Consultant Mindset by identifying challenges, implementing actionable solutions, and fostering continuous improvements.
• Enhance customer experience by engaging with users and delivering value-driven results that align with customer expectations.

Project and Task Management

• Develop, maintain, and oversee comprehensive project schedules to ensure timely project delivery.
• Allocate tasks effectively to development and operations team members to align with project and contract requirements.
• Proactively identify and address potential roadblocks, adjusting program plans as necessary.

Performance and Quality Oversight

• Ensure that all project deliverables meet the required quality standards and comply with regulatory guidelines.
• Track and report on program metrics, providing data-driven insights to improve program performance.

Required Qualifications:

• Bachelor's degree and minimal five (5) combined years of program management experience.
• Extensive experience with the NASA environment, customers and building appropriate solutions for this customer.
• Excellent oral, written and presentation communication skills, with a demonstrated ability to communicate complex technical topics to various stakeholders, management levels, and non-technical audiences, and to independently lead various meetings and technical calls.
• Must have proven experience successfully managing customer relationships.
• Must have experience leading and managing remote teams, including mentoring and providing performance management.
• Experience creating schedules and timelines, tracking deliverables and metrics, and providing demonstrations and virtual training.
• Experience with implementation of performance excellence in adapting new technologies, decision making and exceeding expectations.
• Candidate must be able to obtain Public Trust clearance