Bilingual Order Support Supervisor

Job Description

Job Description

About Us

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

Job Description:

Becoming an Order Support Supervisor at Victra means taking ownership of your team’s performance and shaping the customer experience. You will lead a team to successfully engage with customers, advising them about promotions, offers, and account opportunities. You will ensure that your team delivers exceptional customer service while promoting sales. If you are a results-driven leader who thrives in a dynamic environment, this role will allow you to make an impact while helping others grow to their full potential. Apply today to be part of a fast-paced and fun atmosphere that celebrates teamwork and success!

Key Responsibilities:

• Creates a fun and exciting sales atmosphere that helps promote fair competition & engagement
• Strong motivator of sales personnel; continuous monitoring of sales progress
• Concentrates on increasing sales rather than administrative functions
• Achieve team sales goals on a daily and weekly basis.
• Perform all tasks and responsibilities at the highest level of integrity.
• Spearhead a culture that values personal development, learning and continuous improvement
• Participates in hiring individuals with a high probability of selling success
• Keeps up to date on all promo’s, products and services
• Properly administer time off policies in a fair and consistent manner

What We Are Looking For:

• Bilingual is a PLUS!
• 2-3 years of overall sales leadership experience in contact centers or retail.
• Proven record of achieving challenging team and individual sales goals.
• At least 18 years of age
• High School diploma; associate or bachelor’s degree preferred.
• Legally authorized to work in the United States

Why Join Us:

• Competitive Pay
• Premium Health, Dental, and Vision Insurance
• 401K Match
• 50% off Verizon Service
• Tuition Reimbursement

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.