Field Representative

Job Type


Full-time

Description

FLSA STATUS : Non-Exempt

COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe's Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise. that make their teams valued partners nationwide.

JOB SUMMARY The Field Representative is responsible for coordinating onsite installations of ceramic tile, LVT, wood, carpet, and any other scopes under agreement. Coordinating installations requires a combination of organization, paperwork, and communication with customer field builders, AWC Account Managers, and installation subcontractors. The AWC representative is required to pre-walk jobsites to ensure conditions are ready for installation and know how to react when conditions are not so. The Representative will also continuously monitor installation methods to ensure quality and that proper installation methods are being adhered to. This requires a working knowledge of installations methods as defined by industry standards. The Representative will serve as the direct onsite liaison as a representative of AWC and is required to clearly communicate to both the customer and contractors on behalf of AWC.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Review and understand all installation requirements with AWC Operations as it relates to product, scope, and install method
• Ability to read and understand work orders, blue prints/plans, specifications, and then correlate with diagrams showing designs using varying types of flooring material. All work instructions are to be verified to match provided diagrams, and any discrepancies are to be resolved before work begins
• Prepare notes regarding job progress and be prepared to discuss the state of each project during regularly weekly or bi-weekly departmental meetings.
• Maintain a professional relationship with customer and other subcontractors
• Pre-walk areas to receive ceramic tile, LVT, wood, carpet, and any other scopes under contract to ensure readiness.
• Monitor installations to ensure all products within our scope including proper finish material, underlayment, waterproofing, correct adhesives, transitions, and protection are being installed properly and are 100 % complete
• Monitor installations to ensure compliance with industry installation methods
• Monitor installations to ensure quality
• Post-walk areas that have been installed to ensure areas are complete and that quality is in compliance with AWC standards
• Maintain awareness of all job schedules and coordinate efforts with AWC Internal Ops effectively
• Maintain customer installation schedule
• Schedule deliveries if needed with customer, and coordinate with AWC personnel, and subcontractor
• Paperwork or electronic reporting responsibilities
• Attend all onsite meetings
• Coordinate subcontractors
• QA/QC
• Enforce safety requirements
• Tool inspections
• PPE
• Safety training as required by customer
• Scheduling
• Daily clean up
• Problem solving
• Out of tolerance substrate, area not ready due to preceding subcontractor, environmental conditions not acceptable, etc.
• Communicate issue to AWC Operations
• Coordinate a solution with customer
• Identify impact to schedule
• Material shortages
• Communicate issue to AWC Operations
• Coordinate a solution
• Identify impact to schedule
• Responsible for timely completion of punch lists
• As a liaison of AWC, the Representative is sometimes required to be on site when AWC subcontractors are present. Saturday work is at the discretion of the Operations Manager.
• Ongoing industry training required and will be made available
• Other job duties as assigned

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work professionally and independently providing leadership and a demonstrated capability to work in a team environment
• Ability to do mathematical calculations to estimate quantities, provide field measurements when needed, and the ability to determine time, resources, or materials needed to perform a work activity to a timely completion
• Ability to communicate effectively and in an appropriate manner in writing and verbally.
• Ability to work with customer representatives, installers, and other trades in a professional manner
• Must have a valid driver license and insurance that meets the company's requirements at all times
• Independent decision maker
• Ability to prioritize and multi-task
• Self-reliant; works independently, driven, high sense of urgency, takes initiative
• Persuasive; ability to influence
• Time management skills are essential
• Strong sense of urgency and follow-through to make sure our tasks are completed correctly, on time
• OSHA 10 required
• OSHA 30 is required for some projects, and if needed, the training will be provided
• The use of an IPAD is required
• A working knowledge of Microsoft Office is preferred.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to walk around on jobsites, step up or down, stoop, kneel, crouch, or crawl to inspect, repair or install product.
• Required to ascend and descend multiple stairwells frequently.
• Lifting up to 50-100 pounds.
• Must pass Background Check and Drug Screen
• Driving long distances on interstate highways.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Loud to Very loud noise at jobsites.
• Potential for intense heat or cold on jobsite

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Disability Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.


We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation, please email View email address on click.appcast.io. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.