Patient Service Representative

Patient Services Representative

Location: Santa Monica, CA 90404 Duration: 13 Weeks

Shift: Day (5x8 Hours) XXX:00 AM to 17:00.

Job Duties:

• Primary point of contact for patient relations in person and by phone
• Greet patients and assist in resolving patient concerns and escalating as appropriate
• Check patients in/out and collect co-payments, give receipts, and reconcile payments
• Verify patient demographics and insurance information in CS-Link/Epic
• Schedule appointments and complete patient registration
• Process and track referrals and authorizations for various insurance types
• Handle patient/provider correspondence
• Explains policies, procedures, or services to patients
• Sanitize workspace using provided supplies and following department guidelines

Required Qualifications:

• HSD/GED
• Experience with medical insurance, referral processes, and benefit plans
• XXX year of recent experience working in an outpatient clinic or medical office setting
• Ability to read, understand, and respond to detailed oral and written instructions

Preferred Qualifications:

• XXX+ years recent experience working as a Patient Service Representative
• Experience with CS-Link/Epic