Level 2 Support Engineer

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Role: Level 2 Support Engineer
Duration: 6+ Months
Location: NYC, hybrid, onsite once per week
Schedule: M-F, 9-5, or as needed for escalations

Role Overview
Responsible for providing advanced application development and 24x7 production support for enterprise platforms, ensuring system stability, performance, and continuous improvement.

Key Responsibilities

• Develop and support .NET-based applications (C#, ASP.NET, .NET Core, Web API, WCF) using Microsoft SQL Server and Visual Studio.
• Collaborate with architecture and development teams to design scalable, high-performing solutions.
• Support containerized environments (Docker/Kubernetes) and manage deployments via Azure DevOps CI/CD pipelines .
• Monitor and troubleshoot systems using Kafka, Elasticsearch, and Kibana .
• Perform database design, query optimization, and performance tuning (DDL/DML).
• Produce and maintain technical documentation, architecture diagrams, and flowcharts .
• Ensure high-quality code through code reviews, testing (unit/functional), and adherence to best practices .
• Develop and execute test plans, cases, and scenarios , and analyze results for continuous improvement.
• Provide L2 production support , including incident resolution, escalation management, and status reporting.
• Participate in change management processes and collaborate with cross-functional teams (network, infra, DevOps).
• Support web application deployment on IIS and maintain operational stability.
• Contribute to customer engagement and relationship management .

Required Skills & Experience

• Strong experience in .NET development and full-stack technologies (including AngularJS, Node.js, Java, jQuery).
• Hands-on experience with Kubernetes, Docker, and Azure DevOps pipelines .
• Working knowledge of Linux environments .
• Experience with distributed systems, messaging platforms (Kafka), and observability tools (Elastic stack) .

• Exposure to Cloudera and Big Data ecosystems .
• Advanced expertise in SQL performance tuning .

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.