Job Information Lock Box Specialist

Lock Box Specialist Incoming mail machine operator, Falcon machine operator, and some manual extraction. Responsibilities Primary focus is on execution within defined parameters with some expansion based on development. Roles at this level are responsible for routine operational and/or administrative work with little to no discretion and decision-making. Administering defined procedures, analyses, tasks, and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process. May assist in reviewing or ensuring proper documentation or procedures are used for basic activities. This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and covers a broad range of responsibilities and duties. Performs basic routine tasks assigned by manager with little autonomy. May provide service in relation to routine billing inquiries, service requests, suggestions and complaints from customers. Completes work by following clear defined procedure. Other duties as assigned. Must be able to stand on your feet 8 hrs a day, lift up to 20 pounds, bend, sit, squat as needed. Must be willing to work a flexible schedule; hours could change to 8 a.m. – 4:30 p.m. based on business needs for RITA tax season. Qualifications 0-1 years of experience with working knowledge of the business or general office skills. High School Diploma or GED equivalent; college degree preferred. Ability to stand for 8+ hours, lift up to 20 pounds, twist, bend, squat. Ability to run transport machines. Ability to key data, proficient in 10‑Key with a high degree of speed and accuracy. Excellent customer service skills. Proven excellent verbal/written communication and interpersonal skills. Good judgment and decision making ability. Ability to work under pressure and meet deadlines. Analytical, research and problem resolution skills. Comfortable navigating multiple computer systems and applications; proficient in MS Office. Basic understanding of accounting principles. Basic knowledge of banking policies, procedures, government regulations. Basic understanding of loan documentation. Experience with multiple payment delivery channels: OLDS, Lockbox, ACH, wires. Ability to perform simple scheduled and non‑scheduled maintenance functions. Proven ability to handle high transaction volumes accurately. Proven ability to handle all monetary/processing functions independently. Ability to meet production goals. Proven ability to handle all customer service inquiries and diffuse difficult customer situations independently. Exceptional attention to detail. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. #J-18808-Ljbffr Dexian DISYS