Customer Care Specialist

Providing high-quality customer interaction, the full-time Customer Care Specialist will address billing inquiries, service orders, and customer needs while working remotely and participating in an on-call rotation. Key responsibilities Handle customer inquiries with integrity and empathy, ensuring a positive experience in each transaction Utilize professional judgment to escalate issues to management when necessary Promote sales of available products and services while building genuine connections with customers Required qualifications High school diploma or GED completed at the time of application submission One year of customer service experience, including call center, hospitality, or retail Willingness to work in a 100% phone-based customer interaction environment Access to reliable high-speed internet and a quiet work environment Ability to handle and protect confidential information with integrity