Clinic Manager

Location: 2 NWS Clinics (West Lake Village / Encino)

Salary Range: $73,000 - $76,000 annually

Job Description:

The Clinic Manager at Neuro Wellness Spa oversees the efficient and effective operations of two NWS clinics, ensuring high-quality patient care and adherence to clinical protocols. This role involves a diverse range of responsibilities including but not limited to:

1. Clinical Protocols:

· Implementing and maintaining clinical protocols across both clinics.

· Oversight of site protocols including outreach to outside medical professionals, patient testimonials, patient recalls, mail/faxes management, power/internet/EHR outage protocol, data gathering/entry, signed/locked notes, TMS attendance

· Urgency and oversight of TMS referral pathway to facilitate clinical and operational excellence

2. Reputation Management:

· Addressing and responding to patient complaints promptly and professionally.

· Coordinating with admins, TMS techs, physicians, and other staff to resolve issues reported by patients.

· Oversight of patient testimonial requests

3. Staff Engagement:

· Assisting in the creation and implementation of training schedules and orientations for new hires.

· Mentoring, monitoring, and training new staff members.

· Enforcing dress code and professionalism standards

· Managing staff scheduling and identifying coverage for PTO requests and emergent absences. Report schedule changes to payroll including vacation requests, sick days, emergencies etc.

· Fully cross-trained as an admin and TMS Tech and able to provide coverage for emergent tech/office admin absences

4. Quality Assurance:

· Conducting performance reviews of site staff

· Facilitating professional development opportunities for clinical staff.

· Ensuring compliance with clinical standards and monitoring the patient experience.

5. Compliance:

· Maintaining clinic signage and practice management certifications as per compliance standards.

· Displaying practice management certifications as per compliance standards

· Ensuring adherence to federal and state laws and guidelines such as OSHA, CLIA, HIPAA, and FMLA.

· Oversight of staff licensures, CPR certifications, HIPAA compliance, and medical records management.

6. Facilities Management:

· Monitoring clinic cleanliness, safety, and maintenance across all sites.

· Purchasing supplies and exploring competitive pricing for supplies and external vendors.

· Overseeing the servicing and maintenance of TMS devices.

· 7. Advancements and Improvements:

· Recommending and implementing novel improvements for enhanced office efficiency and improved patient care.

Requirements:

- Bachelor's degree or 8+ years of relevant experience. Master's degree in a relevant field preferred.

- 3+ years of experience in healthcare management, preferably in a psychiatric setting.

- Strong understanding of clinical protocols and regulatory compliance.

- Excellent interpersonal, communication, leadership, and problem-solving skills.

- Proficiency with Electronic Health Records (EHR). Proficiency with DrChrono preferred.

- Proficiency in Microsoft Office Suite

- Ability to prioritize responsibilities and work effectively in a fast-paced environment.

- Availability for On-Call Duties to handle urgent matters outside of clinic operational hours.

Benefits:

- Competitive salary within the range of $73,000 - $76,000 annually.

- Medical benefits (health, vision, dental), life insurance, 401k, and other benefits package.

- Opportunities for professional development and advancement within the organization.

Neuro Wellness Spa is committed to providing exceptional patient care and fostering a supportive work environment for its staff. Join our team and contribute to our mission of improving mental health outcomes for our community.