Concierge Agent

Location: Remote Are you passionate about making a real difference in healthcare patient experiences? In this highly engaging role, you will manage dynamic inbound and outbound communications to support, guide, and follow up with patients, assisting with appointment scheduling, answering questions, and ensuring a seamless care journey. For select clients, you may also empower clinical trial participants by addressing study participation and reimbursement inquiries, as well as coordinating essential documentation with clinical study teams. While prior medical experience is a plus, your empathy, professionalism, and dedication to patient success are what truly matter! Utilizing 83bar's cutting-edge software suite, you’ll interact across multiple channels including phone (VOIP), voicemails, email, and SMS. Master Clinical Content: Data Quality Assurance: Track feedback or complaint calls systematically and escalate sensitive situations appropriately.

• Notify development and technical support teams of application bugs or system trends via Slack.
• Self-Management & Growth: Take pride in your schedule adherence, quality delivery, and continuous professional development.

A solid understanding of contact centers and their systems Medical knowledge preferred; Great role for CNA's or Medical Assistants. Excellent phone presence and effective problem-solving capabilities. Ability to work independently without excessive supervision in a work-from-home environment Excellent computer skills Work From Home Flexibility: Enjoy working remotely from the comfort of your home office. Comprehensive Training & Mentorship: We invest in your success with structured onboarding, regular 1:1 coaching, and ongoing team support. Meaningful Work: Every call you make or take helps real patients navigate their healthcare journey with ease and confidence. Monday-Friday schedule up to 25 hours ~If you’re a natural problem-solver who thrives in a dynamic remote environment, we want to hear from you! Apply today and take the next step in your healthcare customer engagement career with 83bar! We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Location: Remote (Eligible States: AL, AZ, CT, DE, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, NC, NJ, OH, PA, SC, SD, TN, TX, VA, WI)