Car Rental Operations Manager LIH Airport site

Job Description

Job Description

EDS Service Solutions is built on  long-term client relationships and a relentless commitment to  service excellence . We specialize in  end-to-end workforce and process optimization solutions , offering both  outsourced and insourced services tailored to industry needs.

We are seeking a  hands-on Account Manager to join our management team at  Lihue Airport (LIH) . This is an  operations-driven role , ideal for a leader with practical experience in  managing teams, training staff, and overseeing daily operational workflows .

Key Responsibilities

Operations (Approx. 80%)

• Oversee  daily airport operations , including cleaning, driving, and car movement activities.
• Maintain  high productivity and performance standards for VSAs, drivers, and support staff.
• Provide  hands-on training and mentorship to supervisors, leads, and administrative personnel.
• Solve  client issues .
• Cover shifts as needed to support operational continuity.
• Monitor compliance with  safety protocols and company standards .

Administrative (Approx. 20%)

• Manage  scheduling, shift coverage, and payroll for operational staff.
• Conduct  workforce planning and forecasting to meet service demands.
• Attend  client meetings to review performance and operational needs.
• Maintain operational and productivity reports for management review.

Qualifications & Experience

• Minimum of 2 years progressive leadership experience managing operations or teams.
• Proven experience in  training staff and managing multiple roles .
• Strong background in  client relationship management and problem-solving.
• Experience with  recruiting, hiring, retention, and performance management .
• Preferred:  Car rental or airport operations experience .
• Bilingual in  English and  Hawaiian / or Tagalog
• Must be 21+ with a valid driver’s license and authorized to work in the U.S.
• Open availability including  weekends and holidays .

Compensation & Benefits

• Base Pay: $70,000 annually
• Opportunities for growth and professional development
• Dynamic, collaborative work environment

Location:  Lihue , HI LIH Airport

Apply online:

EDS Service Solutions is an  Equal Opportunity Employer committed to providing equal employment opportunities without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, disability, or any other protected status.