Service Writer - Automotive Customer Service Rep

Job Description

Job Description

Independent Auto and Diesel Repair in Jamestown, TN is calling all customer service rockstars to apply to join our team as a full-time Service Writer - Automotive Customer Service Rep!WHY YOU SHOULD JOIN OUR TEAMWe are a state-of-the-art automotive shop that lets you enjoy weekends off. We pay our Service Writer - Automotive Customer Service Reps a competitive wage. Our auto repair team also enjoys great benefits, including medical, dental, vision, paid time off (PTO), and company-provided uniforms. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!ABOUT INDEPENDENT AUTO AND DIESEL REPAIRWe're a family-owned automotive and diesel repair shop with a cutting-edge facility specifically designed to be safe, efficient, and comfortable. We invest in the latest diagnostic and repair equipment available so we can provide our customers with the highest level of service. Whether a customer needs an electrical system repair, exhaust system replacement, or a major engine overhaul, our skilled technicians can fix it all!We hire good, hardworking people who serve our customers with integrity. Our reputation relies on the dedication of our staff, so we're committed to ensuring our employees are happy. When you join our team, you won't only receive excellent insurance benefits, but you'll also benefit from our close-knit culture: we care about each other, and it shows. We hope you'll join us!ARE YOU A GOOD FIT?Ask yourself: Do you work well as part of a team? Are you highly organized and attentive to detail? Can you accurately document issues and provide thorough estimates for car repairs? If so, please consider applying for this auto repair position today!YOUR LIFE AS A SERVICE WRITER - AUTOMOTIVE CUSTOMER SERVICE REPThis full-time auto repair position typically works between the hours of Monday - Friday, 7:30 am - 6 pm. Occasional overtime work may be required.As a Service Writer - Automotive Customer Service Rep, your friendly personality shines through in all your interactions! Whether over the phone or in person, you greet each customer graciously and listen carefully as they explain the issues they're experiencing with their car. Thorough and attentive to detail, you create written estimates complete with a comprehensive plan for urgent car repairs and future service needs. As someone who is honest and persuasive without being pushy, you are effective at converting recommendations into sales. You then add the work order to the database and schedule an appointment, providing the customer with a realistic timeline of when the work will be completed.An excellent communicator, you serve as a liaison between customers and technicians. Luckily, you have access to a computerized point of sales system to seamlessly communicate with our technicians who have computer terminals and tablets on hand. You keep the customer in the loop throughout the repair process, providing updates and contacting them when their car is ready for pickup. You love helping people each day, and you feel great knowing that our customers and technicians value your efforts!WHAT WE NEED FROM YOU2+ years of experience in a service advisor roleExcellent customer service skillsIf you can meet these requirements and perform this diesel repair job as described above, we would be happy to have you as part of our auto repair team!Location: 38556