Production Systems Technician

Overview Konica Minolta currently has an exciting opportunity for a Production Systems Technician! Responsibilities Self-motivated individual with the ability to work independently. Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (KM Production, Color production, MFP equipment and printers & Non-KM printers HP, Lexmark, etc.) as well as equipment installation/ de-installations, configure and troubleshoot networking issues (Printing and Scanning) on Windows/MAC OS, load print drivers, clone files, transfer address books, and performed firmware upgrades. Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction. Occasionally travel outside of the local area for training. Communicate with management on customer or field issues. Successful completion of training classes and effective servicing of those products, with the ability to requests assistance when necessary to meet customer demands. Follows proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics) Shows measurable progress in technical abilities, troubleshooting techniques and overall productivity. Ability to use current technology and company issued assets (Laptops, Cell phone, etc.) to access websites and links for access to part books, service manuals, bulletins and other service literature and develops familiarity with contents. Responsible for maintaining accurate ASL truck inventory for designated territory. Train customers on basic printing, scanning, copying functions. Require to accurately and timely complete weekly timesheet and expense reports. Provide sales support as required (i.e. advising sales on problems accounts, service leads). Basic knowledge of Word and Excel. Pass background, security and drug test. Position requires use of personal car which is eligible for vehicle maintenance compensation program. Must have reliable transportation and a valid driver's license. Ability to lift up to 50 pounds. Qualifications Minimum of a High School diploma or GED required. Technical School training preferred. 1-2 years of experience related to technical/repair of business equipment. Certified on N+ or equivalent Additional IT certifications or training are a plus Must possess electrical/mechanical aptitude. Familiar with printing from common business applications and graphics programs. Microsoft OS peer to peer and MAC OS client side of server environments. Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results. Exhibit professional appearance and demeanor at all times. Excellent verbal and written communications skills. Teamwork; must work well with others Understands territory parts budget and inventory control. Basic knowledge of Word and Excel. Pass background, security and drug test. Position requires use of personal car which is eligible for vehicle maintenance compensation program. Must have reliable transportation and a valid driver's license. Ability to lift up to 50 pounds. About Us This posting reflects an existing vacancy that we are actively recruiting for. Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement. About Konica Minolta Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please #J-18808-Ljbffr Konica Minolta Business Solutions U.S.A., Inc.