Network Engineer

As a member of CenterGrid's 24x7x365operations team, a Senior Network Engineer has overall responsibility for managed client networks and their connectivity to CenterGrid. This includes functional networks in the customers, LAN, WLAN and WAN spaces and encompasses a variety of technologies, manufacturers, protocols, and standards. In this capacity, a Senior Network Engineer also actively participates in ITIL v3-driven incident, problem, change, configuration, performance, capacity management, and continuous improvement of devices and resources monitored and managed by CenterGrid Responsibilities Include Designs, develops, configures, deploys, and documents functional and secure network solutions and their required components, as well as the necessary processes and procedures to operationalize them across the organization. Responds to and resolves client issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs). Provides direct customer interaction as needed in support of customer operations. Understands Information Technology Infrastructure Library (ITIL), supports and follows predefined ITIL incident, problem, and change management processes in place for each client when working to resolve client's requests and outages. Provides rotating on‑call SME 24x7 after‑hours support. Provides technical leadership and acts as a technical resource and escalation point for Tier I and II technical teams, and mentors team members. Interact with co‑workers to coordinate and disseminate information to complete job assignments in order to attain company service objectives. Provides and executes periodic environment reviews and client health checks, collects statistical information, monitors growth, and suggests enhancements of services or resiliency of environments to management and the customer. Train junior staff on IT operations and technologies. Maintain IT asset inventory and CMDB. Sets course for repeatable processes and automation of recurring tasks. Tracks time utilization using CenterGrid's standard tooling. Support Security Incident Response protocols. Supports Vulnerability Remediation protocols. Remediates security vulnerabilities per process. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of CenterGrid to ensure adherence in a manner that reflects honest, ethical, and professional behaviors. Supports and conducts oneself in a manner consistent with customer service expectations. Required Skills Minimum of 5 years industry‑related experience as a Network Engineer or Network Administrator in Enterprise and Managed Services Networking environments. Realizes value in end‑to‑end service delivery as critical to individual and company success. Experience/Understanding of network architecture design, implementation, administration and support. Experience/Understanding of communication and network protocols(TCP/IP, ARP, DNS, etc.).Experience/Understanding of MPLS, VPN technologies and protocols (RemoteAccess & Site to Site - IPSEC, L2TP, PPTP, SSL/TLS, SSH, etc.). Experience with a variety of manufacturers and network operating systems (Arista, Cisco, Fortinet, Brocade, Ubiquity, Palo Alto, etc.). Experience/Understanding of wireless networking technologies. Experience/Understanding of legacy and Next Generation Firewalls and functionality (IDS, IPS, DPI,etc.)with access control models and network security. Understanding of ticket management software. Meets deadlines by prioritizing work requests based on sense of urgency. Follows through with tasks, projects, and troubleshooting with minimal supervision. Self‑starter with excellent organizational, administrative, and interpersonal skills. Local travel and overnight travel to CenterGrid and client offices may be necessary (typically less than10%). Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on‑time delivery. Stays on the leading edge of technology by learning new techniques and methods through continual education. Excellent punctuality and attendance. Preferred Skills and Experience: Experience with VMware NSX (and subvariants). Experience with SD‑WAN technologies. Experience with VoIP technologies. Experience with SIEM. Preferred 2- or 4-year degree or technical training (technical school or military) Experience with Major Incident support. #J-18808-Ljbffr CenterGrid