Field Service Supervisor
$100k - $110kSterling Engineering
Job Description Title: Field Service Supervisor - Installation
Location: Elk Grove Village, IL
Salary: $100k-$110k/yr
Benefits: Health, Dental, Vision, PTO, 401K MUST HAVE: Ability to travel up to 30% Summary: This role is ideal for someone with experience supporting automated machinery, custom equipment, packaging systems, robotics, CNC equipment, or other high-speed manufacturing systems. You'll serve as the primary point of contact for customers while coordinating field service activities, installation projects, commissioning efforts, and technical support initiatives. Job Duties:
Location: Elk Grove Village, IL
Salary: $100k-$110k/yr
Benefits: Health, Dental, Vision, PTO, 401K MUST HAVE: Ability to travel up to 30% Summary: This role is ideal for someone with experience supporting automated machinery, custom equipment, packaging systems, robotics, CNC equipment, or other high-speed manufacturing systems. You'll serve as the primary point of contact for customers while coordinating field service activities, installation projects, commissioning efforts, and technical support initiatives. Job Duties:
- Manage equipment installation, commissioning, startup, and system integration projects from planning through customer acceptance
- Coordinate field service activities for automation equipment, custom machinery, packaging systems, robotic systems, CNC equipment, and high-speed production equipment
- Serve as the primary customer contact for service requests, troubleshooting, installation support, and technical issue resolution
- Lead installation planning including labor, tooling, equipment, documentation, and scheduling requirements
- Support machine integration, commissioning, validation, and startup activities at customer sites
- Coordinate field service technicians and third-party contractors during installation and commissioning projects
- Troubleshoot mechanical, electrical, automation, and equipment performance issues
- Prepare service quotations, parts proposals, and project documentation
- Maintain installation records, commissioning reports, service documentation, and technical manuals
- Drive continuous improvement initiatives related to field service, equipment installation, commissioning processes, and customer support operations
- Experience in field service, equipment installation, commissioning, machine integration, or industrial project management
- Background supporting automation equipment, custom machinery, packaging equipment, robotic systems, CNC machinery, or high-speed manufacturing systems
- Strong troubleshooting skills involving mechanical systems, industrial equipment, and automated machinery
- Experience coordinating customer-facing installation and commissioning projects
- Strong communication and customer relationship management skills
- Ability to manage multiple installation, integration, and service projects simultaneously
- Proficiency with Microsoft Office and business software systems
- Ability to travel up to 30%
- Field Service Management
- Installation Management
- Commissioning Engineering
- Automation Engineering
- Machine Tool or CNC Equipment Support
- Packaging Machinery
- Robotics and Automated Systems
- Industrial Equipment Service
- Manufacturing Equipment Integration
- Custom Machinery and Special Machines
Vacancy posted 4 days ago
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