Service Advisor

DESCRIPTION

Full job description

Nissan of Cumming focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Nissan of Cumming we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. The Service Advisor is the face of the dealership for service customers. It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information

• Actively promote and build rapport with the customer

• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications

• Generate and provide customer with a complete and accurate estimate of repair

• Establish and communicate completion time of repair with customer and technician

• Answer incoming service calls

• Maintain and schedule service appointments and work with our BDC Department

• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)

• Strictly follow the manufacturer's warranty guidelines and procedures

• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores

• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property

• Must be able to manage in a fast paced work environment with limited supervision

• Must have great customer service, phone and computer skills

• Previous automotive Service Advisor experience heavily preferred

• Must be a minimum of eighteen years of age

• Must have a valid driver's license

• Must be able to pass pre-employment screening (background & drug test)

Company Benefits:Pay and Recognition:

• Paid holidays & paid time off

• Paid training and great pay plans

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans

• Health savings

• Flex spending accounts (tax free)

• Short-term and Long-term disability plans

• Life Insurance (Whole Life and Term)

• 401k with company match

Professional growth and development opportunities Additional advantages:

• Employee assistance program

• Employee discounts on parts and service repairs

• Aggressive Employee referral program with bonus opportunities

Nissan of Cumming is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

REQUIREMENTS

Nissan of Cumming is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.