IT Support Technician - Level 2

Computer Courage TechnicianComputer Courage is currently searching for a new technician to join our growing IT support team. The technician will perform business IT services and support to our customers:Job ResponsibilitiesProvide IT services and support to Computer Courage business clientsManage, work, and track tickets in an MSP ticketing systemManage, monitor, and document client IT hardware, software, and servicesAct as a primary technician and point of contact for multiple dedicated accountsWork in our Emeryville office, from home, and at client sitesQualifications and SkillsStrong customer service, communication skills and organizational skillsStrong technical knowledge of Microsoft Windows and Apple MacOSDemonstrated knowledge with Windows ServerDemonstrated knowledge of computer networkingExperience with cloud technology administrationExperience with ticketing systems and queuesAbility to consult, plan, and execute IT strategy with clients2+ years experience in the IT industry, MSP experience preferredGood documentation skills, attention to detailAccess to a car, a valid US driver's license, and car insuranceMust be eager to work hard, to learn many new skills, solve problems, and work efficiently in a managed services environmentThis position is onsite full time in Emeryville, CACompensation and Benefits$30 to $45 per hour depending on experienceCompany health insurance plansRetirement plan with employer contributionPaid time off and sick leavePersonalized workspaces (stand or sit, etc.)Friendly, innovative team members and work environmentOpportunities for education and certificationSnacks and drinks always available Computer Courage