Member Service Representative (Part-Time) - Montgomery

Job Title

Be the First to Apply

Job Description

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

Responsibilities

Provide basic counseling on available products and services to meet member needs. Assist members with opening and maintaining deposit accounts, loans, and other financial products. Research and resolve basic account discrepancies and service requests. Identify opportunities to cross-service products and enhance member relationships through education. Understand and comply with all relevant federal and institutional regulations related to financial products and services. Support team members by sharing knowledge and best practices as experience grows. Ensure cash and other negotiable instruments are handled properly and securely. Process routine transactions, including deposits, withdrawals, loan payments, and check cashing. Perform other duties as assigned.

Qualifications

Experience in building effective relationships through rapport, trust, diplomacy, and tact. Effective research, analytical, and problem-solving skills. Experience working independently and in a team environment. Experience maintaining composure in a high-production and changing environment. Experience navigating multiple systems efficiently and adapt to evolving technologies. Effective skill exercising sound judgment and make informed decisions. Ability to embrace and support change initiatives in a dynamic and continuously evolving environment. Effective verbal and written communication skills to engage with members and colleagues.

Desired Qualifications

Working knowledge of deposit and loan products, services, and operational procedures. Experience in customer service, preferably in banking or a financial institution.

Additional Information

Hours: Available Monday Saturday: hours based on business needs. Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 3311 Malcolm Dr Montgomery, Alabama 36116. Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at View email address on click.appcast.io.

This position requires existing sponsorship through a Status of Forces Agreement (SOFA).

Job Info

Job Identification 32176. Job Category Branch Operations. Posting Date 08/27/2026, 07:00 PM. Apply Before 09/11/2026, 03:59 AM. Degree Level No Formal Education. Job Schedule Part time. Job Shift Shift Work. Targeted Salary Range $19.38 - $22.50 hourly.