Director of Operations

Compensation
$110,000 - $130,000

Summary
The Director of Operations is a hands-on leader responsible for managing and improving the day-to-day operations. This role ensures properties run efficiently, teams are supported, and residents receive high-quality service. The Director of Operations translates strategic objectives into operational execution, with a strong focus on property performance, resident experience, regulatory compliance, and team effectiveness.

This position is in-office, full-time, Monday - Friday.


Duties
Operational Leadership

• Oversee daily operations across residential property management functions, including leasing, maintenance, resident services, compliance, and regional operations
• Ensure consistent operational standards, policies, and procedures across all states and property portfolios
• Drive operational excellence to maximize property performance, occupancy, and resident satisfaction

Strategic Execution & Growth

• Partner with Executive Management to implement company strategy and long-term business plans
• Lead cross-functional initiatives to improve efficiency, technology adoption, and service delivery
• Help build and refine systems, workflows, and tools to support growth
• Support acquisitions, transitions, and integration of new properties or markets

People & Organizational Management

• Lead, mentor, and develop senior management and operational teams.
• Build a strong performance culture focused on accountability, collaboration, and continuous improvement
• Ensure appropriate staffing, succession planning, and leadership development

Financial & Resource Management

• Collaborate with the CFO on budgeting, forecasting, and resource allocation
• Ensure operational activities align with financial targets and cost controls
• Improve operational margins through efficiency and optimization initiatives

Governance, Risk & Compliance

• Ensure compliance with applicable laws, regulations, insurance, and internal policies
• Address risks or issues quickly and proactively
• Maintain organized and audit-ready operations

Customer & Stakeholder Focus

• Ensure exceptional service delivery and customer experience across operations
• Act as a senior representative of the organization with partners, vendors, and stakeholders
• Support negotiations and service quality oversight

Qualifications

• Bachelor's degree or equivalent practical experience
• 5 - 8+ years of experience in property management
• Experience with affordable housing programs and development preferred
• Experience working in a smaller or fast-growing company environment preferred
• Proven ability to manage multiple priorities and wear multiple hats
• Potential travel required

Skills & Competencies

• Exceptional leadership, communication, and interpersonal skills
• Strategic thinker with strong execution and problem-solving abilities
• Data-driven decision-maker
• Change management expertise and ability to lead through growth or transformation
• High integrity, sound judgment, and strong organizational awareness

Benefits
Cambridge Real Estate Services offers competitive wages, incentive bonuses, medical with an annual HSA employer-contribution to employees' accounts of $4,400, dental, vision, and life insurance, long-term disability insurance, paid time off, paid holidays, floating holidays, tuition reimbursement, company events, 401k plan with a 100% match up to a 10% contribution. Benefits vary by position and hours worked.


Requirements
Applicants offered positions will be required to complete:

• Pre-employment background screening
• Drug Screening

About Us
Cambridge Real Estate Services manages multi-family housing developments in the Western US including affordable housing, conventional communities, and historic properties. Staffed by dedicated and responsive property management and maintenance professionals, we strive to exceed expectations.

EEO Policy
Cambridge Real Estate Services affirms and actively promotes the right of all individuals to equal opportunity in employment without regard to any protected basis, including race, color, sex, national origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression or any other status protected by law.
req# 26-50