Care Coach II SCAN - Remote

About Us A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond. Position Summary The Care Coach II supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. In collaboration with an interdisciplinary team, the Coach Advisor II provides support to caregivers through the full program lifecycle of onboarding, enrollment and ongoing coaching support. They will provide program information to caregivers, as well as provide dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones. Support and resources are provided via telephone and proprietary digital chat technology, using evidence‑based methods of care that address both health care and social needs. The Care Coach II typically handles more complex, higher risk/need cases on the Care Coaching Team, which may span across multiple states and/or Seniorlink programs. What You Will Do Engage, motivate, coach, and educate caregivers via phone and digital technology; empower caregivers to manage their own psychosocial, physical and environmental health to improve and maintain wellbeing Manage case assignments, leverage technology to enable effective coaching and address the unique circumstance of caregivers Assess caregiver and care recipient needs, assisting the caregiver in creating and achieving care plan goals; may include navigation of benefits, coordination of care activities and referrals to external resources May support prospective caregivers through both scheduled outreach and participation in the team's shared inbound call line, delivering timely, on‑demand coaching as needs arise Provide program overview; capture caregiver and care recipient data using multiple systems to support ongoing program participation Support Careforth App onboarding and provide application support to drive caregiver engagement and streamline onboarding workflows Collaborate with key stakeholders to assess care plans and caregiver engagement; identify problems and solutions Document and report out on coaching activity with a focus on quality and outcomes; make recommendations as appropriate Perform incident management in compliance with applicable state and program regulatory and/or accreditation requirements Solicit feedback from caregivers to identify opportunities for additional support and process improvement May act as a mentor for coaches and/or consultant for the caregiver support team Participates in the on‑call rotation to provide caregiver support and respond to urgent caregivers Perform other duties as assigned What You Will Bring Bachelor’s Degree and 4‑6 years’ experience in care management, care coordination and/or chronic care management Comprehensive knowledge of industry concepts and principles; Ability to provide coaching support and consultation across a broad range of clinical topics Older adults, Dementia and Chronic Condition Management experience required Managed Care/health plan experience strongly preferred Exceptional active listening and communication skills with a focus on empathy Proven experience accessing and locating community resources Ability to navigate (and teach others to navigate and utilize) mobile applications Ability to multitask in a fast‑paced environment, with excellent decision‑making skills Demonstrated ability to balance scheduled responsibilities with on‑demand telephonic support in a fast‑paced, service‑oriented environment Solid understanding and experience in care planning/case management is required Multilingual skills required – Spanish Must be able to work 8‑5 PST /11‑8 EST Intermittent on‑call rotation is expected for this role, compensation is provided You’ll Benefit From At Careforth your well‑being matters. With flexible schedules, a remote‑first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. The pay range for this position is $22.73 - $31.84 hourly. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location. Employment Eligibility We cannot hire in the state of CA otherwise this is a fully remote role. Equal Opportunity Employer Careforth is an Equal Opportunity Employer* Employment does not discriminate. DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law. Careforth strives to create experiences that are accessible and welcoming to everyone, including making our careers site accessible to any and all users. #J-18808-Ljbffr