Customer Experience Associate

Customer Experience Associate

Peec AI is a Berlin-based Series A startup building analytics and intelligence tools for modern SEO and growth teams. As AI reshapes how people discover information online, companies need better ways to understand where they appear, how they perform, and where the next growth opportunities lie. Peec AI helps teams track their visibility AI across search, measure performance, and uncover opportunities to grow their organic presence in an increasingly complex search landscape.

About the Role

We're looking for a Customer Experience Associate to help ensure every Peec AI customer has an exceptional experience using our platform. You'll be the first point of contact for users, answering questions, solving problems, and helping customers get the most value from Peec AI. In this role, you'll work closely with customers, product, and engineering teams to improve support, shape onboarding, and help scale our customer experience as we grow. It's a great opportunity for someone early in their career who enjoys helping people, learning quickly, and taking ownership in a fast-moving startup environment.

What You'll Do

• Be the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky-high
• Jump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teams
• Help design and scale our CX process - from building out a help center to improving in-app onboarding
• Support the launch of customer initiatives like events, webinars, and AMA sessions to engage and grow our user community
• Act as the voice of the customer, providing actionable feedback to marketing, sales, and product

What We're Looking For

• 1-2 years of Customer Success or Support experience, ideally at a fast-growing startup
• A self-driven problem-solver who always goes the extra mile
• Clear and warm communication skills - whether over email, chat, or live calls
• Ambition to learn fast, grow with the team, and take on real responsibility

Bonus Points

• Experience with SaaS, B2B software, or marketing/SEO tools
• Familiarity with help desk systems, onboarding flows, or community-building
• Exposure to AI / SEO / growth tooling or customer support automation
• Experience working in a high-growth, venture-backed startup environment

What We Offer

• Competitive salary + equity
• Comprehensive benefits package
• Collaborative, high-energy in-office work environment
• Opportunity to make a significant impact and define a new market category

EEOC Statement:

Peec AI is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law.

Compensation:

The base salary range for this position is $60,000 to $75,000 annually. Actual compensation within this range will be determined based on factors including the candidate's experience, skills, qualifications, and location, in accordance with applicable New York law.