Logistics Customer Service Representative (Overnight)

Logistics Team MemberJoin a fast-paced logistics team specializing in high-profile, direct-to-patient shipments. This is a great opportunity for someone with logistics experience who thrives under pressure, enjoys solving problems, and wants to work in a hands-on, mission-critical environment.Responsibilities:Serve as the main point of contact for customers regarding shipment status, issues, and inquiries.Monitor and track time-sensitive, high-value shipments from origin to delivery.Resolve delivery issues quickly and professionally in coordination with internal teams.Maintain accurate documentation and case notes in the system.Communicate effectively with clients, drivers, and third-party vendors.Handle multiple systems and screens while managing incoming requests.Work cross-functionally with operations to ensure service quality and compliance.Requirements:2–3 years of experience in logistics, freight, shipping, or supply chain customer service.Proven ability to manage high-pressure situations with urgency and professionalism.Strong multitasking and organizational skills.Comfortable with non-traditional hours and weekend coverage.Excellent communication and problem-solving skills.Miami Lakes, FL $22-25/hr + Benefits