Field Service Technician

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading. Ossid, based in Rocky Mount, NC, is a manufacturer of high-speed tray packaging, weigh/price labeling equipment and form fill seal packaging solutions. Ossid provides solutions across numerous markets, including fresh and processed meats, medical devices, convenience foods and consumer goods. Ossid is a division of Pro Mach, a leading provider of integrated packaging and processing solutions for over 20,000 customers worldwide. Through multiple brands, Pro Mach provides product packaging and processing equipment, PMMI certified training, installation, parts, and service for primary and secondary packaging, flexible packaging, end-of-line packaging, and identification and tracking. For more information on Pro Mach’s brands visit . Ossid is seeking a talented Field Service Technician to provide technical support/service to customers during the complete life cycle of a machine. As a company machinery expert, this person will provide advice and physical assistance to the customer in identifying problems associated with the operation of OSSID overwrap, weigh price and labeling (WPL), and horizontal form fill and seal (HFFS) equipment and to provide innovative solutions to make the customer’s operations/processes operate more efficiently and economically. Responsibilities assembling a machine from the ground up (could be multiple machines) assist engineering in startup of the equipment work with customers during factory acceptance testing (FAT) installation of machines at customers facilities upgrades to current machines in the field emergency field service This position reports to the Service Manager. Troubleshoot, repair, assemble, install and integrate machinery of a complex and involved design requiring a high level of technical skill/knowledge and independent problem solving skills. Ensure all established inspection, testing, quality, and operating specifications are met. Directs and or supervises customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting). Identify and correct machine discrepancies. Maintain positive customer relationships at all times. Identify new product opportunities. Make recommendations for product improvements. Work from engineering drawings and specifications, detailed written and/or verbal instructions, handbooks, manuals, etc. Provide assistance and work support for plant Operations Department receiving and responding to customers’ technical inquiries. Function as a technical resource for the Sales Department’s Sales Representatives and Engineering Design Department to address and resolve inquiries and problems related to installation/integration or repair. Perform final assembly, quality tests, and delivery preparation of equipment prior to shipment. Prepare trip reports that update the company as to the status and condition of installed equipment conditions and identifies additional equipment/parts opportunities. JOB REQUIREMENTS 5 years’ minimum experience in highly skilled technical support and/or building of an electro-mechanical product/system. Ability to travel up to 70% of the time, mostly domestic. Excellent interpersonal skills. Must have mechanical knowledge of how automation works and the ability to assemble machines. Problem solving and independent judgment skills. Demonstrated ability to accurately use a variety of measuring instruments and to read and understand engineering designs which includes wiring schematics. Capable of successfully handling a multi-tasked role. Ability to read blue prints, (Solidworks, Autocad, etc.) BENEFITS Salary is only a part of a well-developed compensation program. As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits - you are eligible on your first day of employment. Relocation assistance is available. Pro Mach is an Equal Opportunity Employer. Pro Mach complies with all states mandating the use of E-Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace. What’s in it for you? There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment! Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges. ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products. At ProMach, we are committed to responsibility, honesty, safety, and helping you grow. We seek individuals eager to shine—whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions. You’ll be challenged and rewarded, making an impact on our customers' performance while helping to build the future of packaging innovation. Our mission—to help customers protect their reputations and grow consumer trust—along with our core values, drives us to perform with passion, accountability, and proactive problem-solving. We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do. When you join our team, you're not just taking a job; you're becoming part of something that lasts. #J-18808-Ljbffr