Chance's Pie & Coffee Shop Crew Member

Job Title

This staff position will work under the Chance's Manager to brew coffee, bake muffins & pies, greet, clean, and perform any other duties needed to create an effective environment with quality product.

Reports To

Chance's Manager

FLSA Status

Non-exempt

Campus

Mockingbird

Working Hours

This is an hourly position. Each paid crewmember must work at least 3 shifts per week, totaling 7-10 hours per week. Work a 3-hour shift on Sundays. Work at least one 3 hour shift during the week. Work at least one evening or weekend 1-3 hour shift a week.

Anticipated Schedule

Crew members will be scheduled per event (i.e., Staff Meetings, Sunday coffee at Mockingbird & Tolleson, SMU football games, small groups, Dessert Theater, etc.)

Job Responsibilities and Duties

Onboarding:

• Crew Members must participate in an Initial Assessment of Hospitality, Food Handling and Customer Service skills
• Crew Members must either complete Chance's Operations Training or demonstrate mastery of skills during their Assessment.
• If necessary, Crew Members may need to participate in our Chances Operations Training to improve certain skills in certain areas. There is no cost for Operations Training; but there is no compensation during Operations Training. Some of this is on-the-job training that will occur while Chance's is open.
• Crew Members must also participate in Vocational Preparation Training, to increase their skills in Customer Service, Catering, and Hospitality

Job Expectations:

1. General
   1. Follow all Safety and Health Protocols for a Restaurant Business
   2. Sign in to Chance's at least 5 minutes before the shift starts to be ready to work immediately when the shift begins
   3. Work at the job until all cleanup tasks are completed.
2. Hospitality
   1. Practice hospitality greeting often so that it is natural and welcoming
   2. Clean and Set tables for Retail Business
   3. Clean and Set Display counters for Retail Business
   4. Clean and prepare Chance's Cart for Retail Business
   5. Learn and assist with all cleaning responsibilities, including washing dishes and cleaning surfaces.
   6. Know where all of the Display signs go both on the Cart and inside each Facility
   7. Learn and be prepared to teach volunteers and new crew members how to do the above tasks
3. Food Preparation
   1. Learn and be prepared to grind and make coffee and tea
   2. Learn and be prepared to make muffin batter and bake muffins
   3. Learn and be prepared to bake pies
   4. Learn and be prepared to teach volunteers and new crew members how to do the above tasks
4. Customer Service
   1. Learn and be prepared to greet customers at the Point of Sale
   2. Learn and be prepared to check out customers with the Point of Sale
   3. Learn and be prepared to take online pie orders and communicate to the Food Preparation Team
5. Retail Pushcart and Catering Operations
   1. Learn to prepare and set the Cart for weekday and Sunday indoor business
   2. Learn to prepare and set the Cart for weekday and Saturday outdoor business (i.e. SMU football games)
   3. Learn to prepare and set the Cart for Catering opportunities
   4. Learn to break down the cart, clean it and store it appropriately

Education and Desired Skills

Education

• Adapted HR processes for employment
• Universal Volunteer Training
• Food Handler's License

Skills

• People Skills, Organization, Task Analysis and Team Player is required

Preferred Software Experience

• Can operate the POS (square system)

Physical Demands

• Sitting Standing Walking Seeing Hearing
• Kneeling, crawling, and/or stooping Lifting/carrying up to 10 pounds

Other Qualifications

Must be comfortable working in a United Methodist church environment. Our employees are called to lead a life that becomes the gospel, and we expect them to exhibit appropriate demeanor both on and off the job.