Assistant General Manager

Job Description

Job Description

Summary

This is a unique opportunity to work outdoors close to some of the country’s most popular national parks. As an Assistant General Manager (AGM), you partner closely with the General Manager (GM) to ensure the camp delivers exceptional guest experiences. The AGM serves as an expert in customer service and operational processes, collaborating daily with team members from front desk, maintenance, housekeeping, and food & beverage. Together with the GM, the AGM communicates goals and expectations to the team and assists where needed. 

Competencies

• Effective Communication
• Adaptagility
• Planning and Organizing
• Fostering Learning and Development
• Inspiring Others
• Decision Making
• Initiative

Key Responsibilities

• Cross trained in each property department
• Ability to travel for task force work at another location when requested
• Think critically to respond and react quickly to ever changing situations on property
• Deliver clear expectations to the team in all operational areas
• Professional in all internal and external communications
• Maintaining a positive and open-minded attitude
• Resolve guest and team member issues quickly and efficiently
• Review applications and conduct interviews
• Support in hiring decisions to include approvals of extending offers, onboarding tasks and deadlines with GM and HR
• Collaborate with GM and HR to support staffing and retention disciplines
• Delegate tasks
• Able to run the camp and work independently with minimal oversight
• Find ways to streamline processes to maximize efficiency and resource use
• Establish and maintain relationships with local businesses and communities
• Develop creative outlets to engage team members and show appreciation or recognition on a consistent and regular basis
• Be growth oriented
• Evaluate, develop, and report on NPS and eNPS action plans
• Monitor financial performance to drive business decisions
• Spearhead new initiatives to drive financial results
• Assist with building of the annual budget for camp location
• Support with monthly and yearly inventory as needed per department
• Create synergy across all property departments through strong leadership
• Meet with team members to support their growth and development
• Create positive work environment that is guest-focused
• Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained
• Collaborate with other members of camp management and the corporate team
• Oversee staff housing to include monthly inspections, maintenance issues, housing audits, and be the initial contact for housing employee relations
• Create and deliver corrective action documents to team members
• Act as the point of contact for payroll approvals and timecard adjustments
• Responsible for oversight of approval all departmental timecards
• Prioritize tasks effectively
• Participate in camp level and company-wide meetings
• Submit high quality work products in a timely manner
• Respond to guest reviews in the established time period
• Promote company sustainability initiatives
• Other duties as assigned

Preferred Qualifications

• High School Diploma or GED or equivalent work experience
• At least 1 year of management experience or 2+ years of supervisory experience, or a combination of both
• Desire for growth in the organization
• Competently perform duties in absence of GM
• Travel to a variety of camp locations as required
• Demonstrated commitment to delivering high quality customer service
• Goal-oriented, results-driven, strong interpersonal and communication skills
• Communicate in a clear and professional way
• Interact with a friendly, enthusiastic, positive attitude
• Demonstrate sound judgement, follow direction, and take decisive appropriate action
• Learn, embrace, and train team on company policies, practices, and procedures
• Strong organizational skills to execute and prioritize multiple tasks
• Able to influence and inspire teams