Service Supervisor

Tesla's Service Shop SupervisorTesla's Service Shop Supervisors lead our service shop floor teams. In this role, you are responsible for managing a team of Technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers.ResponsibilitiesLead, coach, and develop a highly engaged team of Technicians to achieve service output goalsMaintain appropriate shop records and inventories and manage smooth workflow in the service centerServe as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center teamPartner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needsMonitor to ensure that all employees comply with safety regulations and the service center's safety programWork with employees to manage schedules and resolve technical and personnel problemsConduct regularly scheduled one on one developmental meetings with team members to facilitate professional development and monitor team training requirementsRequirementsBachelor's degree, or equivalent experiencePrior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not requiredExcellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standardsExcellent interpersonal and communication skillsAble to work a flexible schedule, including weekday and weekend overtimeProficient with Microsoft Office SuiteValid driver's license requiredCompensation & BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Medical plans > plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&DShort-term and long-term disability insurance (90 day waiting period)Employee Assistance ProgramSick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programEarned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)