Implementation Tech

Job Description

Job Description

This is a 100% travel position with a starting salary rate of $48,000. If you're looking to travel the US and gain experience in hospitals, this is the role for you!

COMPANY DESCRIPTION

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us!

POSITION SUMMARY

The Implementation Tech is an entry-level, field-based role responsible for supporting AirLife product installations and conversions in hospital environments. This position is ideal for recent graduates interested in healthcare operations, medical devices, or technical fieldwork.

In this role, you will travel to customer sites (primarily hospitals) to assist with hands-on product implementation, equipment setup, basic troubleshooting, and on-site support during product conversions. You will collaborate with internal teams and hospital staff to ensure smooth implementation processes while delivering a professional and positive customer experience.

POSITION QUALIFICATIONS

The specific minimum competencies needed to perform the essential duties of the job include knowledge, skills, abilities, level of education, and experience necessary for successful performance. These competencies are generally demonstrated through specific service, education, or training.

KNOWLEGDE, SKILLS AND ABILITIES

• Strong interpersonal and communication skills; comfortable interacting with hospital staff, patients, and internal teams.
• Ability to learn and understand medical device workflows and product functionality.
• Solid analytical and problem-solving skills; able to interpret technical or logistical information.
• Comfortable working in fast-paced clinical environments.
• Ability to work independently while managing on-site tasks and timelines.
• Strong organizational skills with high attention to detail.
• Willingness and ability to travel 100% of the time (including overnight travel).
• Ability to lift and move equipment as required for installation tasks.
• Comfort navigating hospital environments and adhering to clinical safety standards.
• Willingness to become credentialed to enter hospital environments.
• Proximity to a major airport.

LEVEL OF EXPERIENCE

• Bachelor’s or Associate degree preferred (Healthcare, Business, Biomedical Engineering, Life Sciences, or related fields).
• Internship or project experience in healthcare, lab, clinical environment, or technical fieldwork is a plus, but not required.

LEVEL OF EDUCATION

• Bachelor's degree or equivalent combination of education and experience.

TRAVEL

• 100%

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform hands-on product installations, device setup, and on-site support during product conversions within hospital settings.
• Assist the Implementation, Clinical, and Sales teams in executing customer implementation plans.
• Conduct basic technical troubleshooting on-site and escalate issues as needed.
• Track progress against implementation milestones and communicate updates to internal stakeholders.
• Support the AirLife clinical team by helping prepare equipment and materials for in-servicing and training sessions.
• Provide clear, professional communication with hospital staff throughout the implementation process.
• Assist with preparing reports, documentation, and follow-up materials after each customer visit.
• Identify and communicate opportunities for product standardization and process improvements.
• Collaborate with Marketing, Sales, and Implementation teams to ensure successful execution of customer agreements.
• Represent AirLife in a professional manner while traveling and working on-site with customers.
• Special projects, as required and as time allows.

OTHER RESPONSIBILITIES

• Uphold and embody AirLife’s values in all aspects of work.
• Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety.
• Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
• Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
• Contribute to building and maintaining a positive team environment.
• Assure all policies and guidelines are implemented and followed.

QUALITY POLICY

At AirLife, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements.

DEIA STATEMENT

At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace.