Retail Technology Specialist

Job Description Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life. To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. Position Summary The Retail Technology Specialist will be responsible for the service and maintenance of computer and related equipment. They will provide a technical and hands on approach to given tasks, exceptional customer service, communicate effectively with the Help Desk and End Users, as well as complete regular written reports. This position is full-time with some after-hours work and on-call responsibilities. Hourly Rate $ - $ Per Hour Essential Duties and Responsibilities Complete work order tickets as assigned Install a Windows operating system image via Windows Deployment Services Create new Windows images for deployment in a retail and production environment Provide great customer service initializing and following up on support issues Quick analytical skills to provide appropriate information for Tier 3 support (Engineers and Administrators) Create solutions to frequent problems to prevent future issues Remote Support Must be able to remote support end users via the telephone and remote tools regarding hardware and software issues. Maintain Workplace Items Deploy, troubleshoot, and repair computer systems and peripherals (pole displays, touch screen monitors, receipt printers), intercom systems (speakers, amplifiers, cabling), server rack equipment (uninterruptible power supply, patch panels, and other equipment stored within rack), industrial label printers, and laser printers. Maintain Goodwill Software Troubleshooting of application errors for custom software, network connectivity errors, POTS telephone faults, and electrical/mechanical faults. Qualifications Two years of IT experience Two year degree in a computer or technical-related field highly preferred Basic understanding of Microsoft Windows Server, Active Directory, AD Group Policy, and Microsoft Office Suite Basic understanding of a LAN/WAN system Must be able to work with multiple teams, departments, and users of varying levels of technical knowledge Must be able to work with basic tools and power tools Must be able to work on a ladder Experience with Microsoft Retail Management System (Point of Sale) a plus Basic electronics experience a plus, but not required (component level circuitry, soldering, troubleshooting) Washington State Driver’s License required Other Qualifications Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships. Benefits Offered M/V/D & Life Insurance for you and your dependents 401(k) Retirement Plan Vacation (1-4 Years: 80 hours annually) 10 paid Holidays annually 8 days prorated sick leave annually Access to Childcare Benefits through WeeCare Parental leave covered by sick/vacation hours All employees receive merchandise discounts We strongly believe in promoting from within, and have multiple avenues for career growth Travel Requirements Requires maximum of 30% in-state travel; a reliable vehicle is required. Supervisory Responsibilities Not required for this position Cultural Competency Demonstrate cultural competence; specifically, awareness, attitude, knowledge, willingness and skills to work effectively with a culturally and demographically diverse population Language Skills Fluent in English, both written and spoken. As well as the ability to translate technical knowledge into layman’s terms. Mathematical Skills Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average. Ability to apply concepts of basic algebra when working on spreadsheets. Ability to create and manage departmental budget. Computer Skills To perform this job successfully, an individual should have knowledge Microsoft Office products, specifically Word and Excel and PowerPoint. Other Skills and Abilities Comprehensive understanding of all aspects of a Retail Technology Specialist. Physical Demands While performing the duties of this job, the employee is regularly required to sit, talk, hear and type. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Work Environment Retail and Production Environments. Business hours/afterhours/weekend support will be required at times. Accommodations Employees must be able to perform the essential functions of this position with or without reasonable accommodation. Goodwill gladly considers requests for accommodation and, if the requested accommodation is reasonable, will make such reasonable accommodations as will enable an otherwise qualified person with a disability to perform the essential functions of this position. #J-18808-Ljbffr Goodwill