Service Advisor

Job Description

Job Description

Position Overview: The Service Advisor serves as the primary customer-facing representative, acting as the liaison between customers and technicians. This role is responsible for accurately documenting vehicle concerns, generating repair orders, coordinating service activities, and ensuring a seamless, high-quality customer experience throughout the service process.

Key Responsibilities:

• Greet customers promptly and courteously upon arrival.
• Interview customers to accurately document vehicle symptoms, service requests, and prior service history.
• Prepare clear, professional repair orders and authorize work per company protocols.
• Collaborate with certified technicians to triage, prioritize, and clarify diagnostic findings and repair recommendations.
• Maintain proactive, transparent communication with customers regarding status, findings, estimates, and completion timelines.
• Achieve and exceed service performance targets established by management (e.g., revenue, retention, cycle time, customer satisfaction).
• Deliver exceptional customer service and uphold company standards for professionalism and integrity.

Qualifications:

• Prior experience in automotive service, service sales, or a related customer-facing role preferred.
• Proficient in English with strong verbal communication and interpersonal skills.
• Professional appearance and demeanor; comfortable engaging with the public.
• Valid driver’s license, clean driving record.
• Ability to successfully pass background check and drug screening.

Physical Requirements:

• Regularly required to stand, use hands, reach, talk, and hear.
• Frequently required to walk, climb, balance, stoop, kneel, crouch, or crawl.
• Ability to lift/move up to 10 lbs regularly, frequently lift/move up to 50 lbs, and occasionally lift/move up to 100 lbs.
• Visual acuity sufficient for close work and depth perception.
• Reasonable accommodations will be provided as needed to enable qualified individuals with disabilities to perform essential functions.