Customer Success Associate

As a Customer Success Associate, you will build strong client relationships, support product adoption, and help ensure an exceptional customer experience.

This is a great opportunity for an entry-level professional who is eager to gain hands-on experience in customer success, SaaS, and labor market analytics.

By understanding client needs and delivering thoughtful, responsive support, you will help organizations leverage our labor market insights to make informed workforce decisions and achieve their goals.

Major Responsibilities:

• Serve as the primary point of contact for assigned clients, building strong relationships and ensuring a positive customer experience.
• Partner with Sales, Product, and Support teams to deliver seamless client engagement and drive successful outcomes.
• Lead client onboarding activities, including product implementation, training, and adoption of best practices.
• Proactively engage customers to understand business objectives, address challenges, and identify opportunities to expand value.
• Monitor account health and usage trends, leveraging data to provide strategic recommendations and drive customer success.
• Facilitate training sessions, product demonstrations, and webinars to increase product knowledge and utilization.
• Respond to customer inquiries, coordinate issue resolution, and ensure timely follow-up on client needs.
• Capture and communicate customer feedback, insights, and enhancement requests to support product innovation and continuous improvement.
• Prepare and deliver business reviews and performance reports that demonstrate value, outcomes, and return on investment.

Education and Experience:

• 1-3 years of experience in customer success, account management, client services, or other customer-facing roles, preferably within a SaaS, technology, or data-driven environment.
• Experience using CRM platforms (e.g., Salesforce) and business productivity tools; familiarity with HR technology, workforce solutions, or analytics platforms is a plus.
• Exceptional verbal and written communication skills, with the ability to translate complex concepts into clear, actionable guidance for diverse audiences.
• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Analytical mindset with the ability to interpret data, identify trends, and provide meaningful recommendations to clients.
• Customer-focused, proactive, and solution-oriented, with a passion for helping clients achieve their goals.
• Ability to work collaboratively across teams and build effective relationships with both internal stakeholders and external customers.

Lightcast is a global leader in labor market analytics, with headquarters in Moscow, Idaho, and offices across the United Kingdom, Europe, and India. Through partnerships spanning six continents, we empower organizations, educators, workforce agencies, and communities with the data and insights needed to make informed decisions about talent, education, and economic development. Our mission is to drive prosperity and opportunity by helping people, institutions, and businesses better understand and navigate the world of work.

Lightcast is proud to be an equal opportunity employer and is committed to fostering a workplace where diverse perspectives, experiences, and ideas are valued and respected. We believe innovation thrives when people can bring their authentic selves to work, and we welcome talented individuals from all backgrounds to join our team. Together, we are building an inclusive culture where everyone has the opportunity to contribute, grow, and make a meaningful impact.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.