Customer Service Specialist

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else,“the demonstration of HOW you do your job is just as important as WHAT you do in your job.

Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care.

The Floor Care Associate performs the day-to-day activities of the Housekeeping Department in accordance with company standards and current federal, state, and local standards, guidelines, and regulations to ensure that the retirement community is maintained in a clean, safe, and comfortable manner.

Essential Activities and Tasks

Operations Management - 75%

• Coordinates daily floor care services with nursing staff when performing routine floor care assignments in resident living and/or recreational areas.
• Cleans all floors and baseboards by disinfecting, sweeping, dust mopping, wet mopping, waxing, buffing, etc.
• Cleans carpets and carpeted stairways by vacuuming, shampooing, deodorizing, and disinfecting.
• Actively and consistently cleans spots and spills from carpet daily as needed and reports any floor care in need of shampooing, stripping, or refinishing to supervisor.
• Ensures that an adequate supply of floor care supplies is maintained.
• Dusts furniture, tables, window ledges, lights, beds, high pipes, and other dusting.
• Empties, cleans, and replaces liners in waste cans daily.
• Cleans, washes, and disinfects bathroom sinks, toilets, tubs, showers, and floors, and polishes chrome bathroom fixtures.
• Spot cleans all walls, doors, table tops, windows, floors, and registers.
• Cleans vacant rooms as assigned.
• Ensures that work/assignment areas are clean (i.e. cart, car, and/or closet for supplies) and that equipment, tools, supplies, etc. are in proper working order

Quality, Compliance, and Risk Management - 10%

• Reports any damage or repairs to facilities, supplies, or equipment needing done to the supervisor.
• Willingly and consistently shares observations and insights of departmental operations that may improve quality and efficiencies of department.
• Attends all-employee and departmental meetings and in-service training as scheduled or as directed.

Care Management and Service Delivery - 10%

• Listens and responds to resident, client, and staff member needs.
• Honors resident personal and property rights when performing housekeeping duties.

Administration and Reporting - 5%

• Maintains current and accurate records through use of computers and/or other documentation in accordance with company standards and federal, state, and local standards, guidelines, and regulations.

All other duties as assigned.

Qualifications

Education

• High school diploma or equivalent required.

Experience

• One year experience in housekeeping preferred.
• Knowledge with care of various types of floors and the respective appropriate cleaning materials and equipment to use preferred.

Other Requirements

• Must be able to read, write, speak, and understand the English language.

Working Conditions and Special Requirements

• Sitting - Up to 1 hour/day
• Standing - Up to 8 hours/day
• Walking - Up to 8 hours/day
• Lifting, transferring, pushing or pulling equipment/supplies - Up to 50 pounds
• Work weekends, evenings, and holidays - Required as scheduled
• Subject to residents/patients with various disease processes - Occasional
• Subject to falls, burns, odors, and cuts - Work day
• May be exposed to infectious waste, disease, conditions, etc. including exposure to the AIDS and Hepatitis B viruses - Work day
• Risk Category for Exposure to Bloodborne Diseases - I