Customer Relations Representative - State Farm Agent Team Member

Job DescriptionJob DescriptionBenefits: Simple IRABonus based on performanceOpportunity for advancementPaid time offTraining & developmentCompetitive salaryFlexible scheduleHealth insurance ABOUT OUR AGENCY: I opened my agency in 2019 and currently lead a team of five. Before becoming a State Farm agent, I worked as a public school teacher, an experience that helped shape my passion for helping others learn, grow, and succeed. I'm a graduate of East Central University and enjoy traveling and watching sports in my free time. Supporting our local community is important to our agency, and we enjoy finding opportunities to stay involved and give back to the people we serve. Our agency offers health benefits, a Simple IRA, paid time off, and a strong commitment to work-life balance. We believe in creating an environment where our team can grow professionally while still having time for what matters outside of work. Our culture is positive, supportive, and growth-oriented. I'm looking for someone who is coachable, hardworking, self-motivated, and brings a great attitude to the team. If you're a self-starter who is ready to learn, contribute, and grow with a close-knit agency, we'd love to meet you. ROLE DESCRIPTION: As a Customer Relations Representative with Dusty Treat State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Greet customers warmly in person and over the phone, directing them to the appropriate team members.Manage appointments, scheduling and office communicationsMaintain accurate records of customer interactionsProvide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.QUALIFICATIONS: Dedicated to customer serviceCommunication and interpersonal skillsDetailed oriented and able to multi-taskProactive in problem solvingPrevious customer service experience is preferred