Tier 1 Help Desk Analyst

TEKsystems is currently seeking a Tier 1 Help Desk Analyst for a 1-year contract opening located in Anchorage, Alaska. Associate's degree or equivalent work experience plus two (2) years of professional Windows OS experience. Previous Help/Service Desk experience. Strong hands‑on experience with MS Project, Word, PowerPoint, SharePoint, Excel, Project and Visio. Job Description The Tier 1 Help Desk Analyst will be responsible for answering first tier service desk calls for their managed service department. The candidate will work over the phone and via remote desktop control to resolve user issues. This position is not limited to end‑user issues but may include remote server work as well, to include patches, defragmentation, event log error troubleshooting, licensing, email, user and group management and other issues as discovered. The candidate will provide technical expertise and training to end‑users and system support staff. ESSENTIAL FUNCTIONS Log all incidents and service requests and track the same through to resolution. Conduct initial diagnosis using documented processes and available tools. Ensure customer incidents and service requests are handled in a timely manner by documenting the impact to the customer and by assigning an appropriate priority and target resolution time. Open, close, or escape tickets within service level agreements time frames. Ensure incident resolution by maintaining an action plan for incident resolution; by initiating and tracking incident escalations to technical resources, vendors, and so on; and by keeping the customer updated on the status of incident resolution. Help resolve end‑user and technical problems quickly and effectively. Record incident symptoms and status information in a timely fashion in an effort to communicate with and properly use senior IT staff. Work effectively with vendors of hardware and application software during problem resolution. Troubleshoot servers, common server applications, firewalls, routers, network infrastructure. Configure, test and deploy Operating system/software (upgrades, hot fixes, and other updates). Windows Server 2008, 2012, Exchange 2010, and Active Directory administration. Ensure management awareness of major incidents or incidents that are exceeding the documented target. POSITION QUALIFICATIONS Competency Statement(s) Accountability – Ability to plan, organize, measure and coordinate multiple tasks to deliver. Active Listening – Ability to actively attend to, convey, and understand the comments and question of others. Critical thinking – Ability to use thinking and reasoning in gather raw data and processing that data into a meaningful form to solve problems. Business Acumen – Ability to grasp and understand business concepts and issues. Communication Skills Written & Oral – Must have excellent oral and written communication skills. Able to succinctly describe the status of business. Conceptual Thinking – Ability to think in terms of abstract ideas. Negotiation Skills – Ability to reach outcomes that gain the support and acceptance of all parties. Problem Solving – Ability to find a solution for or to deal proactively with work‑related problems. MINIMUM QUALIFICATIONS Contract position based out of Anchorage, AK. Pay range: $25.00 – $30.00 per hour. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) WORKPLACE TYPE This is a fully onsite position in Anchorage, AK. APPLICATION DEADLINE This position is anticipated to close on Jun 17, 2026. The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr