Outreach Specialist (51825)

Position Summary The Outreach Coordinator is responsible for building and maintaining relationships with referral sources, community partners, and stakeholders to increase awareness and utilization of the facility’s substance use disorder treatment services. This role supports client admissions by educating the community on available services and facilitating appropriate referrals. Essential Job Functions Develop and maintain relationships with hospitals, detox facilities, emergency departments, probation/parole offices, drug courts, behavioral health providers, therapists, community organizations, shelters, and social service agencies. Conduct outreach activities including in-person visits, presentations, networking events, community education on substance use treatment and recovery, and representation at health fairs and professional meetings. Serve as a liaison between referral sources and the admissions team. Assist with pre‑screening potential clients and coordinating referrals. Track and document referral sources and outreach efforts. Maintain a database of contacts and referral partners. Collaborate with clinical and admissions staff to ensure smooth transitions into care. Support census growth goals and occupancy targets. Qualifications High school diploma or equivalent. Experience in behavioral health, SUD treatment, or sales/outreach. Strong communication and relationship‑building skills. Valid driver’s license and reliable transportation. Experience and Competencies Three (3) years of experience in workforce development with disadvantaged populations preferred. Demonstrated ability to motivate people. Excellent communication skills. Ability to exercise good judgment and discretion. Ability to work well in a team environment. Professional appearance and demeanor. Sensitivity to populations served. Prior experience using office equipment such as phones, scanners, printers, fax machines, and web cameras. Working Conditions Work is primarily performed in an office, emergency shelter setting and field work; some outdoor activities and travel between multiple locations will be required. Regular and prompt attendance is required throughout employment. Physical and Mental Demands Must have sufficient mobility and physical activity to work in office, residential, or outdoor environments, including standing, walking, sitting, bending, twisting, and occasional lifting up to 50 pounds. Requires use of computer and telephone systems. Must be capable of using de‑escalation techniques in physically abusive situations. Requires effective verbal communication, hearing, and vision for documentation and client interaction. Must collect and analyze complex data, work under stress, and cooperate with clients, colleagues, and the public. #J-18808-Ljbffr WestCare Inc